14d 5h ago
Customer Success Associate
AlphaSense·General Customer Support · Market Intelligence
🏢Hybrid
|London, United Kingdomcommunication_skills
Customer Success Associate
AlphaSense | General Customer Support | Market Intelligence
Hybrid
Full Time
United Kingdom, London
Position:
Customer Success Associate
Company:
AlphaSense
Location:
United Kingdom, London
Short Summary:
The Customer Success Associate role at AlphaSense supports the day-to-day experience of clients, helping them derive value from the platform through support, training, and engagement.
Responsibilities:
- Onboarding and Adoption: Schedule and run 1:1 onboarding sessions for new users.
- Warm Outreach and Email Engagement: Reach out to low activity or dormant users to drive adoption.
- Client Engagement: Support client sessions and assist with trainings.
- Customer Health: Work with Customer Success Managers to keep accounts healthy.
- Growth Initiatives: Assist sales teams by running product overview sessions.
- Market Insight Support: Spot themes and trends during client interactions.
- Product Feedback: Capture user feedback and track recurring pain points.
Requirement:
- 1+ years of experience in high volume outreach or user support.
- Strong communication skills and ability to explain complex issues simply.
- Energetic, curious, and eager to learn new workflows.
- Ability to manage multiple tasks in a fast-paced environment.
- Must be able to be in the London office 1x per week.
Benefits:
AlphaSense is an equal-opportunity employer committed to a work environment that supports and respects all individuals.
Customer Success Associate
Company:
AlphaSense
Location:
United Kingdom, London
Short Summary:
The Customer Success Associate role at AlphaSense supports the day-to-day experience of clients, helping them derive value from the platform through support, training, and engagement.
Responsibilities:
- Onboarding and Adoption: Schedule and run 1:1 onboarding sessions for new users.
- Warm Outreach and Email Engagement: Reach out to low activity or dormant users to drive adoption.
- Client Engagement: Support client sessions and assist with trainings.
- Customer Health: Work with Customer Success Managers to keep accounts healthy.
- Growth Initiatives: Assist sales teams by running product overview sessions.
- Market Insight Support: Spot themes and trends during client interactions.
- Product Feedback: Capture user feedback and track recurring pain points.
Requirement:
- 1+ years of experience in high volume outreach or user support.
- Strong communication skills and ability to explain complex issues simply.
- Energetic, curious, and eager to learn new workflows.
- Ability to manage multiple tasks in a fast-paced environment.
- Must be able to be in the London office 1x per week.
Benefits:
AlphaSense is an equal-opportunity employer committed to a work environment that supports and respects all individuals.
Required Skills
communication_skills
Required Languages
🇬🇧 English
Key competency: General Customer Support