Analyst, Customer & Product Support

Position:
Analyst, Customer & Product Support

Company:
AlphaSense

Location:
India, Pune

Employment type:
Not Specified

Work Arrangement:
Not Specified

Short Summary:
We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all segments and business units, to realize maximum value from the platform.

Responsibilities:
- Deliver a world-class customer experience.
- Act as the first line of defense and advocate for all customers globally.
- Guide customers through features and functionalities to maximize their experience.
- Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats.
- Collaborate effectively with technical and non-technical global stakeholders.
- Be an expert on the AlphaSense product by proactively learning and staying up-to-date on new features.
- Identify areas to improve content and contribute to creating and updating knowledge base articles.

Requirement:
- 1-2 years of experience in a client/product support role.
- Strong analytical, critical thinking, and problem-solving abilities.
- Excellent communication skills with the ability to explain complex issues in simple terms.
- Interest in AI, technology, and software applications.
- Strong attention to detail and effective time management skills.

Benefits:
Not Specified