Implementation Manager

The Implementation Manager’s role is to oversee and ensure the successful delivery of implementation projects by aligning project teams with business objectives. Implementation Managers are responsible for managing timelines, project teams, and stakeholder communication for multiple small to medium scale, moderately to highly complex implementations. Additionally, the Implementation Manager will work independently with moderate oversight, occasionally seeking guidance from senior team members for complex challenges. The focus of the Implementation Manager is on detailed planning, strict adherence to scope, maintaining schedules, managing risks, and facilitating communication to achieve the desired business outcomes. The Implementation Manager will also provide subject matter expertise to their respective product area, be proficient in technology concepts, and lend guidance to other Implementation Managers. Ultimately, the Implementation Manager ensures that project goals are met within the defined constraints.

Job Duties and Responsibilities:

Planning and Managing Implementation Scope

Effective project planning and scope management are crucial responsibilities for an Implementation Manager. Implementation Managers must excel in detailed planning and adhere closely to a defined scope.

• Identify potential risks and issues and develop effective mitigation strategies.
• Collaborate with stakeholders and teams to refine project scope, goals, and deliverables in line with business objectives.
• Drives efforts to meet operational, functional, and business objectives within the team, directly contributing to departmental outcomes and success.
• Leads specific components of smaller, less complex projects or manages streamlined processes to achieve project goals.
• Create a comprehensive project plan with a detailed schedule, breaking the implementation into manageable tasks with outlined dependencies and milestones.
• Monitor implementation progress to ensure adherence to the schedule and timely delivery of outputs.
• Engage regularly with stakeholders to align implementation goals with their expectations.
• Ensure thorough documentation and communication of the approach scope, and timeline to all relevant parties.

Leadership and Implementation Coordination

Strong leadership and coordination are essential responsibilities for an Implementation Manager. The Implementation Manager must concentrate on detailed planning and efficient task delegation.

• Lead implementation kickoffs, clearly communicating scope, objectives, timelines, and deliverables.
• Clearly define roles and responsibilities for implementation project team members and ensure accountability in timely milestone and task fulfillment.
• Manage collaboration between teams to maintain alignment with implementation objectives ensuring timely delivery and alignment with implementation goals.
• Effectively communicates with team members and cross-functional colleagues, explaining and interpreting implementation-related information.
• Drives process and procedure enhancements to improve team performance and overall implementation efficiency.

• Monitor team performance against the implementation plan to ensure timely and quality task completion.
• Identify and resolve team conflicts or bottlenecks to maintain progress.
• Facilitate comprehensive lessons learned sessions at the conclusion of each implementation.

Stakeholder Management

Effective stakeholder management is an essential responsibility for an Implementation Manager. The Implementation Manager must utilize structured communication and formal agreements.

• Identify key stakeholders, clients, and internal teams, and assess their influence on the implementation.
• Create and implement a communication plan to keep stakeholders informed of progress, decisions, changes, and issues.
• Engage stakeholders to clarify their requirements and ensure they are accurately reflected in the implementation scope.
• Communicate progress, challenges, and changes early and clearly to manage stakeholder expectations.

• Lead stakeholder meetings to discuss status, gather feedback, and address concerns.
• Proactively resolve stakeholder issues to meet their needs and maintain alignment.

Risk Mitigation, Resolution of Issues or Blockers

Effective risk mitigation and the ability to resolve issues or blockers is a critical responsibility for an Implementation Manager. The Implementation Manager must proactively identify, assess, and plan for potential risks early in the implementation lifecycle.

• Proactively identify, document, and address risks and issues throughout the implementation. Assess their potential impact on implementation success.
• Keep stakeholders informed on risks and mitigation efforts for transparency and alignment.
• Maintain an updated risk and issue log, assigning responsibilities and tracking the effectiveness of mitigation strategies.
• Foster a culture of open communication, encouraging the team to identify and share risks.
• Tackles challenging problems that require evaluating multiple factors, often impacting several teams or the entire department.
• Document risks and resolutions, recording lessons learned for future implementations.

Communication Approach and Reporting

Effective communication planning and reporting are fundamental responsibilities for an Implementation Manager. The Implementation Manager must develop a comprehensive communication plan early in the implementation which outlines the frequency, format, and distribution of updates to various stakeholders.

• Define and implement objectives and key results to track implementation progress against goals and milestones.
• Create, update, and share regular status reports with stakeholders (including clients), which professionally summarize updates, challenges, and upcoming milestones.
• Organize meetings with stakeholders and team members to review progress, address challenges, and adjust plans as needed.
• Maintain accurate documentation, ensuring all plans, schedules, and reports are current and easily accessible.
• Keep stakeholders informed about implementation status, progress, and any changes to scope, timeline, or resources.
• Provide regular updates to ensure alignment and transparency throughout the implementation lifecycle.
• Influence team members within the department on operational strategies, practices, and methodologies, shaping implementation execution and promoting best practices.
• Track the completion of milestones and deliverables to ensure the implementation stays on schedule.
• Collect data on implementation performance, including time, cost, and quality, to evaluate overall progress and identify issues.
• Identify deviations from the implementation plan and develop corrective actions to get the implementation back on track.

Qualifications (Education, Experience, Certifications & KSA):

• High school diploma or GED.
• Bachelor’s degree in Project Management, Business Administration, Engineering, Information Technology, Finance, Communications or Marketing preferred.
• 5-7 years of work-related experience.
• Experience in leading and motivating teams.
• Skilled in effectively delegating tasks and enabling team members to take ownership.
• Proficient in managing/negotiating conflicts within teams and with stakeholders.
• Certified Associate in Project Management (CAPM) certification required within 6 months of hire.
• 1+ years of project management, or related, experience required.
• Project Management Professional Certification preferred.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
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