Client Solutions Software Engineer

Position:
Software Engineer, Client Solutions

Company:
AKASA

Compensation:
$150,000-$170,000 + Equity

Location:
United States, San Francisco; New York City, New York

Employment type:
Full time

Work Arrangement:
Hybrid

Short Summary:
At AKASA, we are building the future of healthcare with AI, focusing on generative AI solutions for the healthcare revenue cycle. We empower health systems to streamline operations and enhance patient care.

Responsibilities:
- Execute implementation tasks for new deployments — from requirements analysis to configuration, testing, rollout, and support of production health.
- Work with client engagement teams to guide customers through technical onboarding, integration setup, troubleshooting, and data acquisition.
- Build and own evaluation frameworks to continuously measure and improve LLM performance across customer deployments.
- Contribute feedback and insights that shape product and platform improvements.
- Work closely with R&D engineering teams to build robust scalable client solutions.

Requirement:
- Bachelor's degree in Computer Science, Engineering, or similar.
- 3+ years of professional Python experience.
- Experience designing and running LLM evals (offline and online) to measure model quality and performance.
- Comfortable working with relational databases, APIs, and ETL pipelines.
- Strong communication and interpersonal skills with meticulous attention to detail.

Benefits:
- Flexible paid time off (PTO).
- Expansive coverage for health, dental, and vision.
- Employer contribution to Health Savings Accounts (HSA).
- Generous parental leave policy.
- Full employee coverage for life insurance.
- Home office stipend.
- Cell phone/internet reimbursement.
- Company-paid holidays.
- 401(K) plan.