Technical Expert UK

Who are we?

AIRZONE is an internationally leading company specialising in efficient, connected climate control solutions. Sustainability, technology and people are at the heart of everything we do, making us a benchmark in the heating, ventilation and air conditioning (HVAC) industry.

JOIN THE REVOLUTION IN SMART, SUSTAINABLE CLIMATE CONTROL!

At AIRZONE, we help people enjoy their spaces more sustainably by combining comfort, energy efficiency and intelligent control in every environment. If you are passionate about innovation and challenges, and want to work in a dynamic environment where your ideas matter, we want to meet you!

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Job objective:

Provide technical support to customers in the United Kingdom market, both on-site and remotely. Training of customers and technical services associated with the company.

Roles and responsibilities:

Technical Support

·       Be a technical reference within the area, with knowledge of solutions at a functional and technical level. Pass on knowledge to the team through internal training sessions.

·       Manage communication channels with the Technical Support team. Communication procedures, incident management, installation follow-up, etc.

·       Detection and reporting of new incidents through the channels defined by the company.

·       Participation in industry trade fairs when necessary, accompanying ATS so that they become as self-sufficient as possible.

·       Support for the Technical team based in Spain (Hotline) during peak work seasons (holidays, etc.

ATS

·       Sizing of the ATS network to cover the services offered by the company. Identification of profiles (together with the sales team), joint review of contractual conditions, contract signing, etc.

·       Technical and procedural training for STAs. Monitoring their performance to correct possible misalignments.

·       Keep track of service visits.

·       Monitor the quality of service of the ATS network with customers.

·       Organization of regular webinars to update ATS knowledge, needs, work reports, etc.

·       Joint visits with the ATS to resolve incidents, provide training, conduct audits, etc..

Training

·       Strengthen customer training (for example, through specific events) in collaboration with the sales network.

·       Strengthen training for internal teams.

·       Collaboration with the R&D teams to report incidents and product improvements.. Attend installations to carry out a correct diagnosis.

·       Collaboration with the training department to prepare training content.

Quality

·       Reporting of product incidents or malfunctions. In-depth investigation of the root cause of the problem in order to report it appropriately through the channels defined by the company (Carrying out on-site visits)

·       Collaboration with the rest of the company's departments to find solutions to customer incidents.

Basic education required

Essential: Higher-level vocational training (Ciclo Formativo de Grado Superior) in Electronics or similar.

Specific knowledge

Essential: Knowledge of electronics.

Desirable: Knowledge of air conditioning/HVAC.

Minimum experience

1 year of previous experience in a similar position is desirable.

Other specific job requirements

Usual place of residence: London

On-site position

Essential: Availability for domestic and international travel — Category B driving licence.

Languages: Fluent English, plus at least one additional language: French or Spanish.

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If you share our values and love what we do, we want to meet you!
Apply now and help us build the future of smart comfort.