IT Support Engineer

Position:
IT Support Engineer

Company:
Airwallex

Location:
UK - London

Employment type:
Full time

Short Summary:
You’ll provide outstanding customer service and support to our Airwallex team in our offices and remotely, taking a lead for ops in the Americas. We’re obsessed with delivering a fantastic support experience and world-class customer service.

Responsibilities:
- Provide on-site and remote IT support for Airwallex employees and contractors
- Hardware and software support & troubleshooting
- Strong SaaS troubleshooting skills – i.e. Zoom, Slack, Google Chrome, Google Workspace, etc.
- Provide AV support for meeting rooms, all-hands, event spaces and office technology
- Run new hire IT onboarding events every week
- Own offboarding processes for assigned leavers
- Basic administration of common SaaS apps - Google Workspace, Slack, Okta, etc.
- Write exceptional documentation and knowledge guides
- Contribute to the global IT ops team
- Serve as ‘smart hands’ for other IT teams
- Handle complex requests and triage and prioritise
- Lift and move common IT hardware
- Assist with office moves, build outs, on-site inspections

Requirement:
- Exceptional customer service and hospitality skills
- Exceptional communication skills in English
- Must have prior macOS support experience
- Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, Zoom
- Strong Slack skills
- Experience in an international company
- Strong foundational technical troubleshooting skills
- Intermediate networking troubleshooting
- Experience in high growth multinational tech companies
- Strong ability to multitask and work on multiple competing priorities
- Relentlessly customer focused

Benefits:
- Opportunity to work in a dynamic startup environment
- Grow your skills in engineering and technology projects