Middle Ahrefs jobs – Enterprise Implementation Specialist, Americas

Enterprise Implementation Specialist, Americas

Palo Alto CA, US Cambridge MA - US Apply for this job

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About Ahrefs

Ahrefs is an all-in-one marketing intelligence platform used by marketers, businesses and agencies around the world. Our tools help people understand search demand, analyse competitors, improve website performance and research content opportunities, backed by 15 years of web crawling data and increasingly powered by AI.

We’re bootstrapped and profitable, and we have been for 15 years. There are no investors and no board, which means no outside timeline on our decisions. We’re multinational, with offices in Palo Alto, Cambridge (MA), Singapore and Tokyo, and our culture is fast-moving, low-ego, and built on smart decisions and ownership.

The role

We’re looking for an Enterprise Implementation Specialist to own the technical support and implementation after an enterprise customer signs.

That’s the whole job, and it’s a big one. You’ll take a brand-new Ahrefs Enterprise account from contract to fully live: setting up the account, migrating their keyword sets across from whatever they were using before, and running the onboarding training. When something breaks or someone gets stuck, you’re who they reach. When renewal comes around, the reason they say yes is largely the work you did in the first ninety days.

You’ll work directly alongside our Account Managers. They own the account strategy and the commercial relationship: where the customer is heading and what they need. You own making it real. It’s a genuine partnership, and it only works if both halves are strong.

This role is based out of one of our offices, Palo Alto (CA) or Cambridge (MA). You can be based in whichever you have the legal right to work in, but this is an on-site role. You’ll serve customers across the Americas.

What you’ll do

• Run hands-on account setup for new enterprise customers, configuring projects, workspaces, permissions and integrations to match how each customer actually works.
• Own keyword migrations end to end: audit what they have, map it across, move it, validate it, and make sure nothing quietly went missing.
• Deliver onboarding training to customer teams, from the SEO practitioners to marketing managers.
• Be the technical escalation point for your accounts: triage support requests, dig into the actual problem, resolve what you can, and drive what you can’t to the right people internally.
• Turn what you learn into reusable assets (migration playbooks, training materials, documentation) so the tenth implementation is faster than the first.
• Feed real customer friction back to Product.

Must have

• 3-5 years in customer support, implementation, onboarding, technical account management, or a comparable hands-on post-sale role at a SaaS company.
• Direct experience taking enterprise customers live. You’ve owned a go-live, not just supported one.
• Genuine comfort with data migration work: mapping, transforming, validating, and explaining to a customer why their 40,000 keywords came across as 39,847.
• The ability to run a training session and have the attendees leave able to do the thing.
• Real technical range: APIs, integrations, CSVs, spreadsheets at scale, and the instinct to reproduce a bug before escalating it.
• Strong written and verbal communication.
• The ability to figure things out independently.
• AI must be a part of your daily workflow.
• A “first do it, then do it right, then do it better” mentality. The tenth implementation should be faster or smoother than the first.

Nice to have

• Working knowledge of SEO: keyword research, rank tracking, site audits, backlinks. You don’t need to be a practitioner, but you should know what a customer means when they say their crawl budget is a problem.
• Hands-on time with Ahrefs, or with a competing enterprise SEO platform.
• Experience with enterprise onboarding at scale.
• Experience working next to an account management or CS function.

What success looks like

In 6 months: you’ll be running enterprise implementations independently, start to finish. Account Managers will be routing technical questions to you by default rather than escalating them upward.

In 1 year: you’ll be the person who knows more about how enterprise customers deploy Ahrefs at scale than anyone else in the company. You’ll have a clear process and a view of where implementation should be automated rather than repeated.

Ahrefs does not engage with agencies or third-party recruitment providers for the roles we hire for. If we need help, we’ll let you know.

Location: Palo Alto (CA) or Cambridge (MA). On-site.

Ahrefs does not engage with agencies or third party recruitment solutions for the roles we hire for. If at any point we need help, we'll let you know!

Join Ahrefs. Make an impact with a team that ships and cares.

Apply for this Job

Who we are

Ahrefs runs an internet-scale bot that crawls the whole web 24/7, storing huge volumes of information to be indexed and structured in a timely fashion. Our backend system is powered by a custom petabyte-scale distributed key-value storage to accommodate all that data coming in at high speed. With this data, Ahrefs builds analytics services for end-users in the Search Engine Optimization (SEO) space and a web-scale search platform. We are a lean and robust team who strongly believe that better technology leads to better solutions for real-world problems.

Our motto is first do it, then do it right, then do it better

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Hiring process

1

You apply

Simply apply for the relevant role on our careers site.

2

Recruiter call

Find out more about Ahrefs, our teams, culture, and get some hints on the process ahead.

3

An assignment

Real work from the team you’d join.

4

Team interviews

One, sometimes two, where you meet your future colleagues. There’s no LeetCode, coding puzzles, or whiteboard exercises.

5

Offer

No further rounds, no committee. Just look forward to joining the team!