Battle Officer - Associate

Agile Defense | Defense

1h 20m ago

On-site

Full Time

United States of America

About Agile Defense

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #: 1978
Job Title: BATTLE OFFICER I
Work Schedule: Shift work
Clearance Level: Active in scope Secret Clearance
SUMMARY

Agile Defense is seeking a Battle Officer I in Fort Huachuca, Arizona. The ideal candidate will possess in depth knowledge of information technology (IT) operations, provide timely reporting in both written and verbal format, and be well versed in the information technology infrastructure library (ITIL) incident management process.

JOB DUTIES AND RESPONSIBILITIES

Responsible for the 24/7 technical oversight of a complex Global Cyber Operations Center supporting the Army’s CONUS and OCONUS Theaters
Maintain awareness of all outages affecting managed assets, tracking customer impact, and resolution of events
Make sound decisions about cyber operations, service delivery and incident response; facilitate resolution on critical events
Ensure situational understanding is obtained to ensure proper prioritization of IT incidents, ensure that resources are assigned appropriately towards incident resolution, and operational impact is understood
Monitor, approve, and manage Authorized Service Interruptions (ASI) for the CONUS Network
Ensure accurate reporting to GCC senior leaders and higher headquarters
Ensure prompt incident response and conformance to organizational processes and service level targets (SLT)
Monitor a variety of cyber assets using multiple tool sets to ensure the Army’s CONUS network is available
Identify issues and anomalies within the network; exercise personnel call-out procedures to react to alerts and other network events requiring emergency response
Review Commander’s Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS Theater
Be the subject matter expert about policy and procedure in the cyber environment; remain acutely aware of changes within the environment
Act as the senior contract team member after core duty hours and makes decisions on behalf of senior leadership in their absence
Must be available for shift work to include weekends and holidays

QUALIFICATIONS

Active in scope Secret Clearance
HS +1 yrs’ experience or AA/AS +4 To include 1+ years’ experience in military operations (IE: NETOPS/G3/S3/S6/TOC/JOC/SOC)
Strong verbal and written communication skills
Excellent people and phone skills
Ability to prioritize and multi-task
Experience with Microsoft Office products
Must be willing to work flexible schedule (rotating shift work)
Positive, focused, and engaging team player is a must
Must be highly organized and adaptive to change
Understanding of the Army missions and how IT contributes to the delivery of products or services supporting those missions
Ability to interact professionally with all levels of Army customers/organizations (verbal and written)
Must possess basic overall IT knowledge

PREFERRED QUALIFICATIONS

Information Technology Infrastructure Library (ITIL) Foundations v4
Prior military IT operations experience at the Brigade level or higher
Attention to detail and the ability to remain calm under pressure

WORK ENVIRONMENT

Working conditions are normal for an office environment.
Fast paced, deadline-oriented environment.
May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)

Required Skills

office365itil

Required Languages

🇬🇧 English