After Sales & Warranty Specialist

We are recruiting for an After Sales & Warranty Specialist to join the customer service team of a well-established premium consumer products business based in Hayes. This is an excellent opportunity for someone with experience in warranty administration, aftersales, product repairs or furniture manufacturing who enjoys investigating product issues and finding practical solutions. The role will focus on supporting customers and retail partners with product faults, warranty enquiries, replacement parts and service requests. What we're looking for:

• Previous experience in warranty, aftersales, repairs or technical product support.
• An understanding of furniture, mattresses, upholstery, manufacturing or product components would be particularly advantageous.
• The ability to investigate product issues, understand faults and identify appropriate solutions.
• Good organisational skills and attention to detail.
• A practical, methodical approach to problem-solving.

Key responsibilities:

• Managing warranty enquiries and aftersales requests from consumers and retail partners.
• Investigating product faults and identifying suitable resolutions, including replacement parts or products.
• Coordinating service visits, repairs and technical reports where required.
• Managing spare parts, replacement covers and associated orders.
• Liaising with internal departments and external service providers.
• Maintaining accurate records and ensuring customer issues are followed through to resolution.
• Sharing product knowledge and supporting colleagues across the team.

Customer service experience is beneficial, but the priority is finding someone who understands products, components and warranties. Training will be provided on the company's systems and customer service processes. The details:

• Salary: £31,100 per annum
• Contract: 18-month maternity cover
• Location: Hayes, Middlesex (office based)
• Hours: 40 hours per week, Monday–Friday 9.00-5.00pm (Some occasional weekend work may be required)

If you have experience in aftersales, warranties, furniture or technical product support and are looking for your next opportunity, we'd love to hear from you. Please get in touch or send your CV to Parkside Recruitment for further information.