IT Service Delivery Manager (Hybrid Office Schedule)

Title: IT Service Delivery Manager (Hybrid Office Schedule)

Location: AFL Hyperscale HQ, WA

We are seeking an IT Service Delivery Manager in our Kent, WA office. Under the direction of the Global IT Director of Infrastructure and Operational Technology, the IT Service Delivery Manager role is to ensure proper technical operations so that end users can accomplish business tasks. This includes actively resolving end user help requests within established SLAs, managing direct reports in line with AFL Company standards. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.