Client Success Lead

Position:
Client Success Lead

Company:
Affirm

Compensation:
On Target Earnings (OTE) per year: $103,750 - $153,750

Location:
Canada

Employment type:
Remote

Work Arrangement:
Remote-first company

Short Summary:
Affirm is looking for a strategic, experienced Client Success Lead to manage a portfolio of enterprise and longtail accounts in Canada, driving product adoption and aligning program direction with retail merchants.

Responsibilities:
- Lead and manage a portfolio of Enterprise and SMB merchant accounts to develop long-term business relationships and ensure attainment to growth goals.
- Define and drive the strategic vision for the portfolio—aligning joint priorities to Affirm’s broader goals.
- Develop sophisticated account plans and execute multi-year growth roadmaps.
- Lead commercial negotiations, including contracts, pricing, and renewal strategy.
- Analyze partner performance and recommend programs to increase adoption and improve performance.
- Orchestrate cross-functional execution across various internal stakeholders.
- Manage customer health to ensure strong satisfaction and long-term retention.

Requirement:
- 5+ years of B2B client-facing experience, preferably in a tech or fintech environment.
- Excellent customer relationship management skills.
- Experience in driving and managing cross-functional initiatives.
- Strong written and verbal communication skills.
- Excellent analytical abilities.
- Experience structuring, negotiating, and closing commercial contracts.
- Ability to adapt quickly to changing priorities.
- Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred.
- Comfortable using Salesforce, AI, and BI tools.
- Bilingual French and English is a plus.

Benefits:
- Health care coverage with all premiums covered for you and your dependents.
- Flexible Spending Wallets for various needs.
- Competitive vacation and holiday schedules.
- Employee stock purchase plan at a discount.