16d 16h ago
IT Support Specialist
AEG·Entertainment
📡Remote In-Country
|Chicago, United States of Americacustomer_servicenetworkingwindows_server
IT Support Specialist
AEG | Entertainment
2 weeks agoRemote In-Country
Full Time
United States of America, Chicago
Position:
IT Support Specialist
Company:
AEG
Compensation:
$24.03 - $28.84 (Bonus eligible under current bonus plan requirements)
Location:
United States, Chicago, IL
Employment type:
Full-time
Work Arrangement:
Not specified
Short Summary:
The IT Support Specialist provides day-to-day technical support for CMN staff, serving as the first point of contact for technology-related issues, diagnosing and resolving hardware, software, and device issues.
Responsibilities:
- Support all CMN offices with IT-related issues, including desktop and application support in Mac and Windows environments.
- Diagnose and resolve problems on all types of technology related to hardware, software, mobile devices, printers, and transmission devices/media.
- Serve as the first point of contact for employee technology support requests and escalate complex issues to the IT Manager as needed.
- Assist with deployment and configuration of laptops, desktops, monitors, and mobile devices for CMN employees.
- Support Microsoft 365 user administration, license assignments, and user support.
- Monitor Windows Servers, Hyper-V virtual machines, and Synology NAS storage, escalating issues when appropriate.
- Document support requests, resolutions, and recurring issues while following established IT procedures and standards.
Requirement:
- High School Diploma or its equivalency (Associate's or Bachelor's Degree preferred).
- A minimum of 2 years of related work experience.
- Experience troubleshooting hardware and software issues on Mac, PC, iPhone, and Microsoft 365 applications.
- Strong customer service skills with the ability to build relationships and provide effective technical support.
Benefits:
- Comprehensive benefits package including medical, dental, and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
IT Support Specialist
Company:
AEG
Compensation:
$24.03 - $28.84 (Bonus eligible under current bonus plan requirements)
Location:
United States, Chicago, IL
Employment type:
Full-time
Work Arrangement:
Not specified
Short Summary:
The IT Support Specialist provides day-to-day technical support for CMN staff, serving as the first point of contact for technology-related issues, diagnosing and resolving hardware, software, and device issues.
Responsibilities:
- Support all CMN offices with IT-related issues, including desktop and application support in Mac and Windows environments.
- Diagnose and resolve problems on all types of technology related to hardware, software, mobile devices, printers, and transmission devices/media.
- Serve as the first point of contact for employee technology support requests and escalate complex issues to the IT Manager as needed.
- Assist with deployment and configuration of laptops, desktops, monitors, and mobile devices for CMN employees.
- Support Microsoft 365 user administration, license assignments, and user support.
- Monitor Windows Servers, Hyper-V virtual machines, and Synology NAS storage, escalating issues when appropriate.
- Document support requests, resolutions, and recurring issues while following established IT procedures and standards.
Requirement:
- High School Diploma or its equivalency (Associate's or Bachelor's Degree preferred).
- A minimum of 2 years of related work experience.
- Experience troubleshooting hardware and software issues on Mac, PC, iPhone, and Microsoft 365 applications.
- Strong customer service skills with the ability to build relationships and provide effective technical support.
Benefits:
- Comprehensive benefits package including medical, dental, and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
Required Skills
customer_servicenetworkingwindows_server
Required Languages
🇬🇧 English