Implementation Consultant

ADP is hiring an Implementation Consultant.

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
RESPONSIBILITIES:

Review information and high-level requirements obtained during the sales cycle, then finalize details by interacting with client and vendor Subject Matter Experts. Use established best practices to design and document the solution and then configure and implement the solution.

• Act as primary contact and project owner accountable for a successful implementation
• Drive analysis process (phone calls, emails) to maintain a high degree of client engagement
• Collaborate with partner resources to create the best design across all systems involved in the scope of the project
• Write clear and complete Technical Design Document (TDD) that follows ADP best practices
• Configure a client-specific solution that meets best practices for reliability and supportability
• Create well designed test plans to fully validate the solution to ensure quality
• Collaborate with partners and 3rd party vendors to unit test solutions prior to the client testing phase
• Write internal solution documentation to ensure ongoing support
• Train the customer users on how to interact with, maintain and validate the solution
• Ensure the client is executing a test plan and reviewing data to confirm expected results
• Obtain client confirmation that they are comfortable with and confident in the solution results

QUALIFICATIONS REQUIRED:

• At least 3 years of experience working in a client service/customer service environment
• At least 1 year of business consulting experience.
• Bachelor's degree or equivalent in education and experience

QUALIFICATIONS REQUIRED TO SUCCEED IN THIS ROLE:

• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
• Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs
• Ability to communicate clearly and in a directive manner to obtain necessary information and requirements from the client, explains technical concepts in a way that can be understood by the client, establish what tasks need to be completed by whom and by when, and creates credibility and fosters customer confidence
• Strong analytic problem-solving skills with the ability to dive deeper with client details to provide a working custom solution to fit their needs
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Experience with data retrieval, analysis, manipulation, and transformation
• Experience implementing and/or supporting enterprise-grade software solutions; preferably HCM applications (i.e. time & attendance, payroll, accounting, point of sales, or HR-related software applications)
• Experience with technical writing. This can include writing technical summaries of client issues, client-specific support documentation, technical specifications, user guides, or training documentation