Senior Internal Product Manager 4

JOB LEVEL

P40

EMPLOYEE ROLE

Individual Contributor

The Opportunity

We are looking to hire a Product Manager to join Adobe's Digital Employee Experience (DEX) organization and help scale our Document Cloud Customer Zero program!

Customer Zero serves as the bridge between Adobe's internal users and product teams, helping Adobe become its own best customer. This role will transform real-world product usage into actionable product insights, roadmap influence, adoption strategies, customer stories, and measurable business outcomes.

As a core member of the team, you will work closely with Product Management, Product Marketing, Engineering, Sales, Customer Success, and executive collaborators to ensure that customer feedback drives valuable product updates and increased business benefit.

The ideal candidate combines strong product management fundamentals with operational excellence. They are equally comfortable driving long-term strategy, influencing senior partners, and rolling up their sleeves to complete programs, pilots, and adoption initiatives.

In this role, you will help build the future of Document Cloud Customer Zero while growing Adobe's ability to learn from, validate, and improve its products through internal usage!

What you'll do

• Partner with Product, Engineering, Development, and Product Marketing teams to influence product strategy using insights from internal customer usage.
• Lead day-to-day Customer Zero activities and cross-functional initiatives from concept through execution, ensuring the programs remain scalable, balanced, and aligned with organizational goals.
• Translate customer feedback, adoption trends, and business needs into actionable roadmap recommendations.
• Lead validation efforts for new features, betas, and central initiatives.
• Influence planning and roadmap discussions with key collaborators and partner teams.
• Manage Customer Zero projects within Acrobat Studio, PDF Spaces, Acrobat Sign, AI-enhanced experiences, and forthcoming Document Cloud developments.
• Expand and mature the Customer Zero Champions Program.
• Develop, document, and maintain high-impact use case libraries and success stories.
• Lead internal enablement programs, presentations, workshops, and demonstrations.
• Define, track, and communicate success metrics tied to adoption, engagement, product value, and business outcomes.
• Build executive-ready reporting, presentations, and recommendations for leadership.

What you need to succeed

• Bachelor's degree in Business, Computer Science, Engineering, or equivalent professional experience.
• 5+ years of Product Management experience supporting enterprise software, SaaS platforms, or digital workplace technologies.
• Experience leading complex cross-functional initiatives across multiple organizations.
• Excellent communication, presentation, and executive storytelling skills.
• Experience developing adoption strategies and driving organizational change.
• Strong analytical and problem-solving capabilities.
• Demonstrated ability to influence without authority and cultivate positive relationships across teams.

Preferred

• Experience with Customer Zero, beta programs, customer advocacy, product validation, or product incubation programs.
• Knowledge of Adobe Acrobat, Document Cloud, e-signature solutions, APIs, AI-powered products, or enterprise collaboration tools.
• Passion and curiosity for AI and optimizing workflows with its use.
• Familiarity with product telemetry, adoption analytics, and customer feedback systems.
• Experience supporting enterprise-scale deployments and governance models.

Expected Pay Range:

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $111,700 - $215,750 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $149,000 - $215,750

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

Put your best foot forward:

1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.