Customer Success Manager

Adjust | Adtech / Mobile Marketing Measurement

2h 37m ago

Remote In-Country

Full Time

Viet Nam

Title: Customer Success Manager Location: Ho Chi Minh_remote

Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust’s powerful measurement and analytics solutions provide visibility, insights and essential tools that drive better results.

Your role:

As a Customer Success Manager you will be responsible for maintaining a strong relationship with existing clients SouthEast Asia and ANZ and ensuring their success through utilizing Adjust’s suite of tools. Your main goal is to focus on the success of your customers, enabling them to improve their business while increasing lifetime value for Adjust, customer satisfaction and retention. You will join a global team that is dedicated to putting customers first.

Your responsibilities:

Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
Enable successful roll-out of Adjust to customer employees
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
Identify opportunities for customers to act as Adjust advocates
Work with customers on contract renewals, upsells and expansion opportunities
Marshall resources across the Adjust org as needed to support customers needs
Represent the voice of the customer to inform our product roadmap

What you bring:

3+ years of experience in a client-facing role (Sales, Account Management, or Customer Success) within a SaaS, AdTech or MarTech company
Good knowledge of Mobile Adtech industry and Advertiser
Understanding of User Acquisition & App Performance Marketing
Experience in Customer Success or Sales roles
Ability to oversee projects and work with project management tools
Ability to work autonomously and own relationships with customers
Strong interest in understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup
Proactive approach where you always want to be speaking with customers
Excellent communication skills in English and Vietnamese

More details about our company culture and perks can be found on our career page.

Interested? Let’s Talk!

We understand that imposter syndrome may sometimes hinder exceptional candidates from applying. So, don't hold back—apply with confidence! We're excited to hear from you and can't wait to chat!

Equal opportunity employer

Adjust is proud to be an equal opportunity employer. We champion a diverse and inclusive culture in all of our offices around the globe. We understand that all candidates are individuals with unique backgrounds and talents. At Adjust, we assess candidates on qualifications, merit and business needs. We do not discriminate based upon race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other applicable legally protected characteristics. If you see a position that excites you, please apply! We would love to have you join us in our mission to build a global tech company where we're all proud to belong to.

To support an efficient and fair hiring process, we may use technology-assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

Please read our Candidate Privacy Policy to learn more about how Adjust processes your personal information.

Required Languages

🇬🇧 English, 🇻🇳 Vietnamese