Internal Business Development Executive

Job Title: Internal Business Development Executive 
Salary: Circa £28,000 to £30,000 depending on experience, plus bonus scheme with an OTE of £5,000
Location: Stockton-on-Tees, North East England with flexible working opportunities 
About Us
Founded over 23 years ago by hair extension expert Victoria Lynch, Additional Lengths has grown into one of the UK’s leading hair extension specialists, delivering premium products and services to professionals and consumers worldwide, with ethical sourcing and excellence at the heart of everything we do.
Headquartered in Stockton-on-Tees in the North East of England, with a co-working space in London, we combine strong regional roots with a growing national and global presence.
We’re home to additionallengths.com, our direct-to-consumer destination for luxury extensions, and Remi Cachet, our global professional hair extension brand, setting the industry standard for premium hair, seamless results, and ethical sourcing.
As a certified B Corp, we’re proud to meet the highest standards of social and environmental performance, transparency, and accountability. From ethical hair sourcing and long-term supplier partnerships to a genuine focus on employee wellbeing, we believe great business should also be a force for good.
Recognised as one of the Sunday Times Best Places to Work in 2024, we foster a culture built on passion, creativity, and innovation. Our team has more than doubled in size in recent years, and with over £25 million in revenue last year, we’re experiencing exceptional global expansion with continued growth ahead.
Role overview 
The Internal Business Development Executive is responsible for growing revenue across our trade account base, building strong relationships with customers and maximising their revenue growth. 
Working primarily by telephone, and supported by email, social channels and WhatsApp broadcasts, the role combines genuine relationship building with a commercial focus, getting to know each customer’s business needs and identifying opportunities to increase spend.
The role also plays a key part in onboarding newly created trade accounts and championing new product development, ensuring our customers are the first to hear about new products, launches and offers. 
Some of the main responsibilities include: 

• Strategically contacting the existing account base by telephone, building strong, long-term relationships with trade customers.
• Understanding each customer’s business, needs and goals, identifying opportunities to grow spend through upselling.
• Re-engage lapsed or low-activity accounts, encouraging repeat orders.
• Follow up on newly created trade account applications in a timely manner, welcoming new customers to Remi Cachet.
• Support new accounts through to their first order, ensuring they understand our products, pricing and ordering process.
• Champion new product development (NPD), ensuring the account base is informed about new products, ranges and launches.
• Communicate current offers and promotions, maximising uptake across the account base.
• Promote our education offering to customers, upselling our training opportunities.
• Contact prospective stylists and salons, educating them on the commercial benefit of hair extensions, and the Remi Cachet offering.
• Keep accurate, up-to-date records of accounts, calls and follow-ups in the CRM
• Support the wider team with sales and education administration and coordination.

About You
We’re ideally looking for someone with:

• Previous experience in a telesales, internal sales or business development role, ideally within the professional hair or beauty industry.
• Commercially aware, with the ability to identify sales opportunities, confidently upsell and maximise revenue.
• Strong communication and interpersonal skills, with the confidence to engage professionally with customers over the telephone.
• Proficient IT skills, including experience using CRM systems to manage customer information, sales activity and follow-ups.
• Resilient and self-motivated, with the ability to remain positive and focused when handling objections or rejection.
• Target-driven, with a proven ability or willingness to work towards sales targets and KPIs.
• A proactive approach to identifying new business opportunities and developing existing customer relationships.
• A genuine interest in the professional hair industry, with an understanding of the needs of salons and stylists.

What’s On Offer
We believe great work deserves great rewards. Alongside a competitive salary, you’ll enjoy a range of benefits designed to support your wellbeing, growth, and lifestyle: 

• A collaborative, ambitious and creative culture where you can be your authentic self, contribute ideas, and play a genuine role in shaping and growing the business
• The opportunity to influence strategy and make a real impact in a fast-growing, award-winning brand
• Excellent career development opportunities, with room to grow as the business scales
• 25 days’ annual leave plus bank holidays, plus your birthday off to celebrate your day your way
• Our inclusive New Child Leave policy, offering up to 12 weeks’ paid leave for all new parents, regardless of how your family grows
• Private health insurance through Vitality, supporting your long-term health and wellbeing
• A healthcare cash plan to help with everyday medical costs
• An enhanced pension scheme with salary sacrifice options, helping you plan for the future
• 40% staff discount on Additional Lengths products and 20% off third-party brands
• Death in service cover providing four times your salary for added peace of mind
• Enhanced sick pay, because looking after our team matters
• Access to our Employee Assistance Programme, offering confidential wellbeing and mental health support whenever you need it
• Paid volunteering days each year to support the causes that matter most to you