Personal Lines Account Manager

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

Acrisure is seeking a Personal Lines Account Manager to support our growing Client Service Center. This position offers a dynamic opportunity to contribute to client success through strategic consultation, effective relationship management, and the innovative use of technology. This role will manage a book of personal insurance clients, focusing on retention, renewals, and growth through consultative service and cross-selling. You’ll have the opportunity to build strong client relationships, manage policy servicing, and support clients with coverage strategy and solutions.

Responsibilities:

Client Relationship Management

• Serve as the primary contact for assigned clients.

• Manage renewals, policy changes, and day-to-day account servicing.

• Provide consultative recommendations and tailored insurance solutions.

Account Growth and Retention

• Identify cross-sell and account rounding opportunities.

• Support retention and client satisfaction goals through proactive engagement.

Collaboration

• Partner with internal teams and leadership to resolve client issues and improve service delivery.

• Promote adoption of digital tools and resources where appropriate.

Client Success

• Deliver high-quality service and support client business needs.

• Complete additional projects or duties as assigned.

*This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*

Requirements:

• Active P&C license

• Strong communication, interpersonal, and organizational skills with the ability to manage multiple accounts and systems

• Proficiency with Applied Epic or similar agency management system strongly preferred

• Ability to work in a fast-paced environment in collaboration with other team members

Education and Experience

• HS Diploma or equivalent (Bachelor's degree preferred)

• 2+ years of experience in personal lines and/or account management experience

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