Salesforce Delivery & Functional Transformation Senior Manager - Agentforce

We Are:

Accenture’s Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we’re the largest global Salesforce practice, not to mention one of the best. In fact, we are the industry leader for building Salesforce solutions, and we are Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we are always learning. We’re building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA). Visit us here to find out more about Accenture's Salesforce practice.

You Are:

A Senior Delivery and Transformation Leader who leads the design, solutioning, and delivery of Agentforce-powered business transformations for enterprise clients. You sit at the intersection of AI, Salesforce, business process transformation, and consulting delivery. You engage with client executives, shape Agentforce solutions, lead functional workstreams, and drive adoption of AI-enabled operating models across Sales, Service, Revenue Operations, and Customer Experience functions. Complex problems don’t faze you, thanks to your analytical, organizational, and time-management skills, and you bring out the best in your team. As both a trusted advisor and a delivery leader, you help clients translate business challenges into scalable Agentforce use cases that deliver measurable business outcomes.

The Work:

Agentforce Delivery Leadership

• Lead functional design and delivery of Agentforce implementations and AI-powered transformation programs.
• Define agent use cases, workflows, business processes, governance models, and operating frameworks.
• Partner with technical architects and engineering teams to ensure successful solution delivery.
• Drive value realization, adoption, and business outcomes post-deployment.

Business Process Transformation

• Assess current-state processes and identify opportunities to leverage AI and automation.
• Redesign sales, service, customer support, and operational workflows using Agentforce and Salesforce capabilities.
• Develop future-state operating models that improve productivity, customer experience, and growth.

Revenue Operations & GTM Transformation

• Lead transformations across lead management, opportunity management, territory planning, routing, assignment, and revenue operations processes.
• Apply expertise in intelligent routing and workflow optimization platforms such as LeanData.
• Help clients optimize how work is prioritized, assigned, and actioned across teams and AI agents.

Client Advisory & Pursuit Support

• Facilitate executive workshops and discovery sessions.
• Support sales pursuits through solutioning, demonstrations, value storytelling, and proposal development.
• Partner with account teams to identify growth opportunities and expand Agentforce adoption.

Capability Development

• Create reusable assets, methodologies, accelerators, and industry-specific Agentforce playbooks.
• Coach and mentor consultants and analysts.
• Help establish best practices for Agentforce delivery across the Salesforce Business Group

Here’s What You Need

• Minimum of 7 years of experience in consulting, business transformation, or Salesforce delivery.
• Minimum of 5 years of experience leading enterprise Salesforce programs and working directly with clients.
• Minimum of 5 years of experience with Sales Cloud, Service Cloud, and business process transformation.
• Minimum of 7 years of experience translating business requirements into scalable technology solutions.
• Minimum of 5 years of experience facilitating workshops, delivering executive presentations, and driving stakeholder alignment.
• A Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years’ work experience).

Bonus Points If

• Agentforce Certification.
• Data Cloud Certification
• Salesforce Administrator or Advanced Administrator Certification.
• Experience with Revenue Operations (RevOps), Sales Operations, or Customer Operations.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 12/22/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range
California $132,500 to $302,400
Colorado $132,500 to $261,300
Connecticut $132,500 to $261,300
District of Columbia $141,100 to $278,200
Illinois $122,700 to $261,300
Maine $112,900 to $222,500
Maryland $132,500 to $261,300
Massachusetts $132,500 to $278,200
Minnesota $132,500 to $261,300
New York $122,700 to $302,400
New Jersey $141,100 to $302,400
Ohio $122,700 to $241,900
Virginia $122,700 to $278,200
Washington $141,100 to $278,200

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