Senior Project Manager

Join abra and lead complex Digital and CRM projects end-to-end, managing a talented team and delivering solutions that drive real business value for our customers!

Job Description

• Lead complex Digital and CRM projects end-to-end, from requirements definition and planning through delivery, go-live and handover to ongoing support.
• Manage, mentor and develop a team of project managers and professionals, including goal setting, professional guidance and performance follow-up.
• Serve as the main point of contact for customers at management level, including steering committees and ongoing status reporting.
• Translate business and operational requirements into project scope, work plans, and delivery milestones.
• Manage project schedules, resources and budgets, ensuring delivery on time, within budget and high-quality standards.
• Lead cross-functional teams, including development, QA, architecture and integration teams, as well as external vendors.
• Oversee CRM implementations and digital initiatives across websites, portals, applications,, and customer-facing services.
• Identify, manage and mitigate project risks, and handle escalations and scope changes.
• Establish project management methodologies, standards,, and best practices within the department.
• Drive continuous improvement in delivery processes and customer satisfaction.

• 5+ years of experience in project management, including at least 2 years of of managing large-scale, complex projects.
• Proven experience managing Digital and/or CRM projects, including CRM implementations in enterprise organizations.
• Proven experience in direct people management (must).
• Experience managing customer relationships at senior management level.
• Experience managing project budgets, resources, and multiple vendors.
• Experience working with development teams, QA, and IT organizations.
• Strong leadership skills, analytical thinking,, and a system-wide perspective.
• Excellent communication, presentation,, and stakeholder management skills.
• Ability to work in a dynamic, fast-paced environment and manage multiple projects simultaneously.
• High level of English, both written and verbal.
• Bachelor's degree in industrial engineering and management, Information Systems or related fields.

Advantage

• PMP, PRINCE2 or equivalent project management certification.
• Hands-on experience with CRM platforms such as Microsoft Dynamics 365 or Salesforce.
• Experience working with Agile/Scrum alongside Waterfall methodologies.
• Experience in a project-based, consulting or systems integration company.
• Experience in public sector, infrastructure,, or highly regulated organizations.
• Familiarity with project management tools such as Jira, Monday,, or MS Project.