Account Specialist - North Scotland (Dermatology)

Be the direct contact for key stakeholders to communicate the value proposition; be the main executor of the infield brand strategy. Develop customer relationships whilst maximising opportunities based on strong account plans.

Customer selling and relationship management;

• Drive Sales – Own the customer engagement for target HCPs across channels, to reflect customer preferences, leveraging available content and multiple engagement channels
• Develops SMART pre call objectives in line with territory plans and aligned to brand strategy.
• Effectively handles objections or concerns. Consistently opens the discussion with impact, gains a logical, reasonable call to action/close on every sales call.
• Develops a Peer-to-Peer relationship with customers to foster productive discussions and challenge status quo
• Educates medical providers, other relevant decision makers and affiliated healthcare professionals.
• Identifies & develops disease state experts building advocacy aligned to territory plan.

Continuously strive to gain market intelligence;

• Organises and manages stakeholder meetings
• Differentiates AbbVie's value proposition to physicians or other stakeholders assigned from any competitors
• Strong communication skills, ability to flex style based on customer insights

Clinical and Market Knowledge Development;

• Deep understanding of the product and its place within the local NHS healthcare economy
• Ability to navigate NHS ecosystem barriers & identify opportunities to deliver collaborative results
• Shares best practice to enhance our business success
• Proactively initiates, develops and implements a growth plan to develop in current position and prepare for future opportunities
• Demonstrates in depth disease, product, market and competitive intelligence expertise
• Has a deep understanding of the multi-stakeholder environment

Territory Management;

• Continuously analyses sales reports (CRM etc.) and overlays field intelligence to adapt the territory plan
• Collaborates closely with medical and market access colleagues to support customer needs and implement regional/national programs
• Develops a business plan for own territory in line with brand strategy
• Effectively targets and tracks resources to maximise sales opportunities.
• Adheres to industry and AbbVie compliance requirements.

• Must have proven pharmaceutical sales success
• Strong communication and customer engagement skills, ability to challenge status quo
• Solutions focused, positive attitude is a must
• Strategic mindset and data analytics proficiency to enable data-driven decision-making
• Excellent team player
• Experience within Immunology and/ or specialty secondary care would be advantageous, but not essential

BEHAVIOURS

• Strong commitment to achieve higher results and goals, even when faced with obstacles or setbacks, a strong work ethic.
• Thrives in an environment with “challenging” situations and customers
• Possesses excellent customer engagement skills to build, develop, and maintain internal and external partnerships
• Has a solution-focused approach, resilience, and a positive attitude.
• Courage, curiosity and self-awareness are essential.
• A passion for experimentation to identify new opportunities for growth and improvement.
• A fearless attitude to experiment new communication approaches and message delivery techniques

OTHER REQUIREMENTS

• ABPI qualified
• Full driving license

AbbVie's UK offices in Maidenhead prioritize accessibility and employee well-being, creating a welcoming environment for everyone. The office includes a large car park for easy access, as well as step-free entry, accessible restrooms, and elevators to accommodate individuals with mobility challenges. The workspace features assistive technologies and adaptable workstations, fostering an inclusive culture. Additionally, there is a dedicated quiet zone for those who prefer to work without distraction. This area maximizes natural light and is strategically positioned for easy access with minimal noise disturbances. If you need specific information or have questions about accessibility arrangements, please let us know during the process.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

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