Delivery Manager

Job Type:

Full time Salary

Job Description:

Location Details:  Remote Location.

Position Schedule / Shift: Monday to Friday, 8:00am to 5:00pm.

Position Summary:

The Project Manager I is responsible for delivering project outcomes aligned to defined objectives and success factors by applying project management, system development, and change management best practices. This role partners with enterprise leaders, business and technology experts, contributing departments, and external providers to define scope, clarify roles, plan delivery, evaluate options, and secure commitments from matrixed teams. The Project Manager I leads large projects or multiple smaller initiatives, manages communication, forecasts resources, schedules, and budgets, integrates quality assurance, supports adoption and operational readiness, adapts plans as needed, monitors progress and risks, and implements mitigation strategies to ensure successful and sustainable project results.

Key Responsibilities:

The Project Manager I owns the delivery of results in support of defined objectives, applying best practices in project management, system development, and organizational change management. Engages leaders across the enterprise to define success factors, scope, and contributing departments. Ensures project stakeholders and team members have clear understanding of project objectives and their respective roles. Develops the solution delivery approach collaboratively with business and technology domain experts. Facilitates the evaluation of alternatives to achieve the results of the project. Produces deliverables to support effective communication, monitoring, and control. Integrates the knowledge of domain experts to create project forecasts (resources, time, and budget). Involves all contributing organizations in planning and gains commitments to deliver as a matrixed project team.

Leads the execution of a large project or several smaller initiatives. Establishes working partnerships among organizations to properly integrate delivery functions and lines of business, including external service providers. Makes team members are aware of their expected contributions to the project. Incorporates product quality assurance as a continuous focus in parallel with solution development. Ensures preparation for solution adoption and operational support is thorough for successful transition and sustainability in operation. Adapts to changes and utilizes knowledge gained as the project progresses to improve plans. Applies project budget, schedule, and resource forecasts to maintain an accurate representation of how the team will complete the project. Monitors fulfillment of responsibilities and actual results to implement mitigation plans that preserve success factors. Implements effective analysis and communication methods to maintain expectations of project team, stakeholders, sponsors, and executive leadership.

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

Project resources and staff in a matrix organization

Qualifications:

Required

Education (include minimum education and any licensing/certifications):

• College level coursework in Business Administration, Finance, Computer, Information Technology or related field

Experience:

• 4+ years leading projects (2+ years with Bachelor’s degree)
• Managing initiatives on behalf of a sponsor
• Leading multiple contributors to achieve a common goal
• Achieving process change and/or technology solution delivery
• Communicating regularly with team members and external stakeholders using a combination of meetings, email, documents, and presentations
• Developing and maintaining scope, schedules, cost estimates, and resource plans
• Managing and tracking project deliverables and progress
• Identifying and analyzing risk, potential impacts, and mitigation alternatives
• Documenting complex business and/or system processes and component interdependencies
• Facilitating prioritization and decision making
• Managing contributions of systems integrators, and/or third party solution providers

Knowledge and Skills:

• Project management processes, methods, and their integration
• Conflict resolution and negotiating compromise
• Project information management
• Work breakdown structure development
• Critical path management
• Resource allocation and leveling
• Baselining, variance analysis, and change management
• Analytical techniques to identify trends and produce aggregate representations
• Understanding of general business functions and concepts
• Familiarity with IT terminology (e.g., application development, technology infrastructure, information security, and shared services)

Preferred

• Bachelor Degree in Business Administration, Finance, Computer, Information Technology or related field
• Project Management Certification (PMP)
• Expert in Microsoft Project and Visio

FLEX WORK IN WORK ENVIRONMENT

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

Delivery Manager will earn a competitive annual salary of $96,345.60 - $145,000 with annual bonus potential, based on performance.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals.
  • 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
  • Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
  • Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.

• • Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
  • Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

• Paid Holidays:

• • Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.
  • Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period:

This position is expected to remain posted through October 25th; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.