Sales Associate, Travel Contact Center (Remote)

AAA Club Alliance is seeking a full-time, Travel Sales Associate to join our Travel Contact Center team! This role supports Member/non-Member sales and service on multiple levels through multiple communication channels related to commodity travel products (air, car, rail, and hotel inquiries and reservations). This role utilizes relationship-selling to match products and services to meet the needs of Members and non-Members while maximizing Membership and Travel benefits.

Who Can Apply?

To be considered, candidates must reside in one of the following locations:

Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.

Why You’ll Love Working at AAA

• 100% Remote: Work from the comfort of your home.
• Competitive Pay: $16.00–$21.65 per hour. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
• Paid Virtual Training: Receive paid training with all required equipment provided by AAA Club Alliance.
• Comprehensive Benefits: Enjoy a competitive benefits package. Health Insurance (Medical, Vision, Prescription Drug and Dental)
• Free Life Insurance
• Tuition Reimbursement
• Flexible Spending Accounts
• Work-Life Balance: Accrue more than three weeks of PTO during your first year.

What we can offer you: 

• The starting base compensation for this position is $16.00 - $21.65 hourly.  The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location
• Monthly incentive plan based on individual performance
• Paid Virtual Training
• All required computer equipment will be provided to you by AAA Club Alliance
• Health Insurance (Medical, Vision, Prescription Drug and Dental)
• Free Life Insurance
• Tuition Reimbursement
• Flexible Spending Accounts
• Wellness and Health Advocate Programs
• 401(k) with Employer Match up to 7%
• Auto repair, travel and merchandise discounts
• Free AAA Premier Membership and more

What we need from you:

• High School Diploma or equivalent
• 18 months of sales/customer service experience, **Call Center/inbound call taking experience preferred
• Effective written and oral communication skills
• Ability to multi-task/seek resolution
• A quiet, private workspace free from distraction or interruption
• Stable, high-speed, hard-wired internet connection via Ethernet cable required throughout employment.  Wireless, DSL, Hot Spots, Satellite or shared/public internet connection is not authorized and is prohibited
• Successful completion of virtual training class
• Able to work weekends, overtime and/or holidays as required
• This position does NOT allow the flexibility to provide care to others in the household

What you will be doing:

• Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing air, car, rail, and hotel reservations.  A concentration on Diamond Elite and Preferred vendor products is required.
• Book and counsel Members/non-Members on primarily domestic air, rail, hotel and car reservations.
• Operates and is familiar with applicable automated airline reservation and ticketing system as well as travel partner booking sites.  Assumed proficiency within six months.
• Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets.
• Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines while actively looking for upsell and cross sell opportunities to meet Members’ needs.
• Create and maintain long-term relationships with travel clients to foster repeat business.
• Meets or exceeds established minimum production/performance requirements.
• Participates as a user in testing of new systems/procedures.
• Demonstrates creative problem-solving skills and identifies alternatives; considers the likely impact of decisions before implementing them.
• Keeps current on new developments, products, services, policy changes, etc., and applies them correctly in performing tasks; maintains a high level of expertise in technical/functional areas as they relate to AAA travel platforms.
• Assists Members with auto travel plans by providing hotel reservations along planned route.
• Other duties as assigned.

#LI-Remote #US #aaacluballiance

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: 

Sales