Client Success Manager - Activation (P2733)

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• The Client Success Manager - Activation will support the execution of media campaigns across multiple verticals. This role is responsible for learning key aspects of campaign activation, completing core tasks, and contributing to team initiatives that support campaign setup, launch, optimization, and delivery across onsite, offsite, and in-store channels. The ideal candidate brings strong attention to detail, effective communication skills, and a willingness to learn 84.51° tools, processes, and ways of working while partnering with cross-functional teams to deliver a high-quality client experience.
• Job Description

  RESPONSIBILITIES:

  • Support the execution of media campaigns across various verticals

  • Assist with campaign setup, trafficking, QA, and launch readiness to help ensure accuracy, timeliness, and compliance

  • Translate client briefs and campaign inputs into executional requirements with guidance from team members and partners

  • Monitor campaign pacing and performance and escalate risks, issues, or optimization opportunities as needed

  • Support the development of campaign reporting, performance recaps, and other materials used in internal and client discussions

  • Learn and apply category-specific requirements, including relevant compliance considerations for regulated industries such as Pharma and Alcohol

  • Contribute to campaign execution across onsite, offsite, and in-store media channels in coordination with internal teams

  • Partner with Client Partnerships Executives, Sales, Campaign Operations, Creative, Product, and other cross-functional teams to support campaign delivery

  • Assist with client onboarding, platform access, billing, invoicing, and other activation-related support activities

  • Maintain accuracy and organization across assigned campaigns and day-to-day tasks

  • Identify questions, issues, and process improvement opportunities and raise them to the appropriate team members

  • Learn and apply 84.51° tools, processes, products, and ways of working in support of campaign execution

  QUALIFICATIONS, SKILLS, AND EXPERIENCE:

  • Bachelor’s degree required or equivalent practical experience

  • 0–3 years of relevant experience in digital media activation, campaign management, ad operations, retail media, or a related field

  • Foundational understanding of digital media, campaign execution, or advertising operations

  • Strong attention to detail and organizational skills

  • Ability to manage multiple tasks and priorities in a fast-paced team environment

  • Strong written and verbal communication skills

  • Foundational analytical and problem-solving skills with the ability to interpret campaign performance data with guidance

  • Ability to work collaboratively with cross-functional partners

  • Proficiency in Microsoft Office, including Excel and PowerPoint

  • Familiarity with onsite media, programmatic media, retail media, or regulated categories such as Pharma or Alcohol is a plus

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