IT Onsite Enablement Partner (m/f/d)

Let’s build a healthier future, together! By combining our unique strengths, we are redefining healthcare through sustainable action and innovation. For a behind-the-scenes look, check out this video to see how we at Roche are making personalized health care a reality. The mySugr GmbH was acquired by Roche in 2017 and our Vienna office is one of Roche's global sites. You will be located here, in the heart of Vienna, no matter if you work on a mySugr®, Accu-Chek®, navify® or any other Roche product or solution. You can read more about the history of mySugr & Roche here. Here's what we're looking for: *English version below* Du bist technikbegeistert, proaktiv und suchst eine Rolle, in der du wirklich etwas bewirken kannst? Wir suchen jemanden, der unsere IT vor Ort nicht nur verwaltet, sondern zum echten Erlebnis macht. Als IT Onsite Enablement Partner sorgst du dafür, dass unsere Kolleg:innen die besten digitalen Tools haben, um ihr volles Potenzial auszuschöpfen. Dein Fokus liegt dabei auf reibungslosen Abläufen, zufriedenen Mitarbeitenden und einer modernen Arbeitsumgebung. Da wir an zwei Standorten in Wien präsent sind (in 1010 und 1210), bist du regelmäßig zwischen den beiden Standorten unterwegs – eine abwechslungsreiche Rolle, die dir zudem großartige Entwicklungschancen innerhalb des globalen Teams von Roche Digital Technologies bietet. Im Fokus dieser Rolle steht nicht der klassische IT-Support – für operative Anfragen haben wir bereits tolle Onsite-Support-Teams vor Ort. Du fungierst stattdessen als strategischer Business Partner: Deine Mission ist es, unsere digitale Transformation aktiv mitzugestalten, die Akzeptanz moderner Lösungen zu fördern und zukunftsweisende IT-Enablement-Strategien direkt vor Ort zu entwickeln. Deine Mission: Das digitale Arbeitserlebnis gestalten Du bist das Gesicht der IT: Du sorgst für ein exzellentes digitales Erlebnis an unseren Standorten. Du berätst und begleitest: Du unterstützt unsere Teams bei der Nutzung konzernweiter IT-Lösungen und Prozesse. Du förderst Wissen: Durch Schulungen hilfst du dabei, dass alle sicher und gerne mit unserer IT arbeiten. Du koordinierst: Ob externe Partner oder interne Remote-Teams – du hältst alle Fäden zusammen und stellst sicher, dass der Service stimmt. Du treibst Qualität: Anhand von Daten erkennst du Trends, verbesserst unsere Prozesse und sorgst dafür, dass unsere Ziele (SLAs) erreicht werden. Du gestaltest aktiv: Vom IT-Einkauf über das Asset-Management bis hin zur Automatisierung – du packst an, wo Prozesse effizienter werden können. Du baust Brücken: Du arbeitest eng mit globalen IT-Teams zusammen, um neue Standards einzuführen und spannende lokale Projekte umzusetzen. Du behältst den Überblick: Egal ob Budgetplanung, IT-Audits oder Disaster Recovery – du bist die verlässliche Stütze vor Ort. Was du mitbringst Du hast Erfahrung im IT-Service-Management (z. B. ITIL) und kennst dich mit MacOS bestens aus. Projekte zu leiten macht dir Spaß, und du gehst Herausforderungen lösungsorientiert an. Du hast eine agile, unternehmerische Denkweise und arbeitest gerne über Silos hinweg zusammen. Du bist neugierig, handelst integer und brennst für innovative Lösungen. Hardware, Software, mobile Geräte – du fühlst dich in gängigen IT-Umgebungen zu Hause. Du kannst dich sicher auf Deutsch (B2) und Englisch (C1) verständigen. Bonus: Du hast erste Erfahrung mit KI-gestützter Workflow-Automatisierung? Dann bist du bei uns genau richtig! Was dich bei uns erwartet Ein Team, auf das du zählen kannst: Wir sind ehrgeizig, leidenschaftlich und entwickeln gemeinsam Produkte, die weltweit einen Unterschied machen. Ein Umfeld, das inspiriert: Wir arbeiten agil, funktionsübergreifend und leben den Wissensaustausch. Benefits, die begeistern: Apple-Hardware, Fitness, Öffi-Ticket, Verpflegungsangebot, Sprachkurse, Budget für professionelle Schulungen, Weiterentwicklungs-Programme und vieles mehr Flexibilität: Flexible Arbeitszeiten und Home-Office-Optionen Ein Büro zum Wohlfühlen: Dachterrasse, eine voll ausgestattete Küche und Barista-Kaffee mitten in Wien – und das vielleicht beste Team der Welt! Hinweis zu deinem Gehalt: In Österreich sind wir verpflichtet, das Mindestgehalt laut Kollektivvertrag anzugeben (brutto 3.843 EUR/Monat). Aber keine Sorge: Wir bieten wettbewerbsfähige Gehaltspakete, die genau auf deine Erfahrung und den aktuellen Markt abgestimmt sind. English Version: We’re seeking an innovative and proactive IT Onsite Enablement Partner who can empower employees with the tools, resources, and knowledge they need to do their jobs effectively and reach their full potential. You continuously evaluate and improve the employee experience through subject matter expertise in the digital workplace, focusing on efficiency, employee satisfaction and ensuring business continuity. This is a varied role and can give you a springboard into other careers in Roche Digital Technologies and beyond. Within this position you will frequently travel between our 2 sites (1010 and 1210) in Vienna. Rather than traditional user/helpdesk support (as we already have an awesome onsite support team!) this is a strategic enablement role focused on driving digital transformation Your upcoming mission: Accountable and responsible owner of the digital employee experience for the respective sites Act as a digital enabler for our business colleagues & functions Providing technical consultancy for enterprise workplace experience solutions and processes Increasing the adoption of IT services and solutions Local Service Delivery Coordination of our onsite managed service provider engineers and remote enablement teams Ensure SLAs and XLAs are met and drive continuous improvement through trend analysis Run IT procurement, purchase, vendor and contract management Keeping track of changes in the enterprise platforms and solutions’ portfolio to suggest usage in your area of responsibility Automating repeating manual tasks in order to gain efficiency Leverage available service data (e.g.: Nexthink, SNOW) for predictive support Manage IT asset management and hardware lifecycle planning processes Drive consolidation and adoption of onsite services (e.g. events support) by leveraging internal and external provider synergies. Drive the user experience and promote best practice Lead communication initiatives to promote high levels of engagement and adoption of IT services Drive and enable standard workplace infrastructure, global/local projects and deployments in collaboration with global IT product teams Support & drive budgeting process related to the respective sites Conducting IT local audits, inspection and certification requirements Support local Business Continuity management and IT Disaster Recovery planning activities Essential skills for your mission: Strong IT Service Management capabilities, e.g. ITIL Understanding of MacOS technical background support Managing delivery projects Manage risks progressively and in a way that leads to opportunity Lean-Agile & Enterprise mindset that can break down silos Focus on delivery through collaboration, and partnering up with global peers for joint success Understanding of standard office operating systems, devices and applications Experience with ticketing systems and troubleshooting hardware, software and mobile devices Working knowledge of the ITIL processes in an IT service delivery organisation. Solid written and oral communication skills in German (B2) and English (C1). Bonus skills: Workflow automation using AI What to expect: Ambitious and passionate people building meaningful products for a global audience An innovative agile working environment allowing for collaboration with really smart people and knowledge sharing in cross-functional teams Loads of benefits ( Apple hardware, fitness, public transport, lunch benefit, language classes, professional training budget, upskilling programs...) Flexible working hours and home office policy, 5 weeks vacation An amazing office with a rooftop terrace, fully stocked kitchen and amazing barista coffee machines in the middle of Vienna… oh, and did we mention the best team in the world! In Austria, mySugr has a legal obligation to disclose the minimum salary according to our collective agreement, which is a gross EUR 3,843 per month for this position. But! Rest assured, we offer amazing competitive compensation packages which take into consideration current market trends, therefore you can expect a higher offer that reflects your experience level. Who we are and what we care about? We are committed to providing a healthy, equal and inclusive working environment for our employees to bring true relief to the patient! We care about family friendly career paths, sustainability, a healthy lifestyle and the flexibility of a modern workplace. We maintain a culture of learning and sharing, as well as open and candid feedback. At every level, there are many opportunities to develop and grow - both professionally and personally. As a healthcare pioneer committed to transforming the lives of billions of people around the globe, we push boundaries to redefine what is possible. We know that early, accurate diagnosis is essential to maintain health, prevent disease and help advance new, targeted treatments and potential cures for the world’s most serious health problems. We have a passion for innovation and a profound commitment to make a lasting impact on society by continuing to improve the standard of care for humankind. Our culture inspires us to create healthcare that is sustainable, efficient and financially viable. Healthcare that is built on people’s needs, strong data and clinical insights. Healthcare that saves lives. Interested? Great. We’d like to hear from you! Just click that “Apply Now” button and send us your CV in English …. and anything else that you think might impress us. Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.