Strategic Customer Supply Chain Partner

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The Strategic Customer Supply Chain Partner is a client-facing role combining strategic supply chain consultancy with expert project management focused on improving the customer experience, driving profitability, and increasing efficiency through operational excellence, digital execution, and solid project management. Your Responsibilities Act as a consultant to strategic healthcare customers, conducting structured, on-site diagnostics of their internal supply chain setups, material flows, and storage capacities using frameworks like the SCOR Model. Co-facilitate collaborative workshops with external hospital, laboratory and authority stakeholders to map current-state logistics workflows and design optimized future-state supply chain models using Value Stream Mapping (VSM). Develop customized supply chain strategies that solve customer pain points, delivering measurable value such as optimized inventory levels, reduced manual handling, and minimized operational waste. Partner with commercial teams as the supply chain subject matter expert during high-level client discussions, transforming operational findings into compelling commercial service proposals. Lead complex supply chain optimization and transformation projects from initial scoping and business-case design through to final execution and closure. Build and coordinate multidisciplinary project teams, ensuring clear role definition, optimal resource allocation, and strict adherence to project milestones. Establish robust project governance structures to proactively identify risks, manage dependencies, track key performance indicators (KPIs), and report progress to steering committees and leadership. Drive stakeholder alignment and change-management strategies to ensure smooth transition and long-term sustainability of newly implemented supply chain processes. Rollout of Roche's digital supply chain and inventory management solutions, leveraging CPFR (Collaborative Planning, Forecasting, and Replenishment) strategies to improve customer integration and delivery reliability. Monitor and evaluate post-implementation adoption and tool performance to guarantee the customer achieves the intended efficiency gains. Manage ongoing customer care by overseeing the resolution of operational incidents and system requests, ensuring long-term solution stability and high customer satisfaction. Act as the strategic link between regional customer needs and global development teams, escalating requirements to enhance the long-term digital supply chain product roadmap. Who You Are You hold a BSc degree in Supply Chain, Logistics, Business Administration, Operations Research, Engineering, or related degree. Post graduate degree is preferred You built deep functional knowledge of core supply chain principles, advanced inventory management theories, demand forecasting, warehousing optimization, and distribution network design You built a minimum of 3 to 5 years of work experience within a management consulting firm or an internal corporate advisory/operational transformation team, steering high-impact initiatives with a specific focus on: logistics, cold chain management, storage topology optimization, deep familiarity with work streams such as Procure-to-Pay (P2P) and Order-to-Cash (O2C), and/or alignment of customer-facing fulfillment workflows with broader commercial business strategies You are experienced in utilizing structured supply chain and project management frameworks (e.g., SCOR, CPFR, Value Stream Mapping / Lean VSM, Lean Six Sigma, Agile, or traditional PM principles) You built advanced "consultative selling", workshop facilitation, and negotiation skills, with a proven ability to manage complex external stakeholder dynamics, lead cross-functional squads, and drive change. You have excellent interpersonal skills, advanced written and oral communication skills Advanced professional proficiency in written and spoken English. Mastering Arabic language is a plus Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.