Retail Customer Service Associate

1-800-FLOWERS.COM | General Customer Support | Retail

Hybrid

Part Time

United States of America, Waterloo

Source not independently verified

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Flowerama is looking for hardworking, upbeat, dependable individuals for day, evening, and weekend shifts. Our Florist and Gift store is seeking qualified applicants who have strong customer service and/or retail experience.

Part-time employees receive holiday pay, paid vacation and discretionary time-off, floating holidays, a 401(k) opportunity, flexible schedule, seasonal appreciation gifts, monthly fresh flowers, friends and family discount cards, branded clothing, and a substantial discount throughout the entire 1-800-Flowers Enterprise (Flowerama, 1800Flowers.com, Harry & David, Personalization Mall, Shari’s Berries, 1800-Baskets.com, Simply Chocolate, Fruit Bouquets, Cheryl’s Cookies, The Popcorn Factory, Wolferman’s Bakery, Stock Yards, and more).

Pay is based on experience, and we promote from within our organization as much as possible.

Are you looking for a change? Would you like to learn the art of floral design? Do you love helping customers? Then you will love working here! Apply today!

Requirements

Requirements/Qualifications:

Previous retail sales experience.
Excellent customer service experience.
Strong telephone skills and ability to establish rapport with customers.
Familiarity with florist business helpful but not mandatory.
Floral Design experience helpful but not mandatory
Ability to work as part of a team while completing tasks in a timely manner
Typing Ability (30 WPM)
Point of Sales experience is a plus
Strong communications and strong interpersonal skills including verbal and written communication ability
Ability to lift 40lbs unassisted
Ability to stand up to 8 hours daily, and up to 10 hours seasonally
Commitment to work a flexible schedule in a fast-paced creative environment. We are open Monday - Friday 7am-7pm, Saturday 8am-7pm, and Sunday 10am-4pm. Please note that during busy holiday times, hour of operation will be extended to meet the needs of our customers. Employees are also expected to work extended hours during Valentine’s Day and Mother’s Day weeks, including Valentine’s Day and Mother’s Day.

Full-time/Part-time

Part-time

Shift

1st

Required Skills

customer_service

Required Languages

🇬🇧 English

Key competency: General Customer Support

Requirements

Requirements/Qualifications:

Previous retail sales experience.

Excellent customer service experience.

Strong telephone skills and ability to establish rapport with customers.

Familiarity with florist business helpful but not mandatory.

Floral Design experience helpful but not mandatory

Ability to work as part of a team while completing tasks in a timely manner

Typing Ability (30 WPM)

Point of Sales experience is a plus

Strong communications and strong interpersonal skills including verbal and written communication ability

Ability to lift 40lbs unassisted

Ability to stand up to 8 hours daily, and up to 10 hours seasonally

Commitment to work a flexible schedule in a fast-paced creative environment. We are open Monday - Friday 7am-7pm, Saturday 8am-7pm, and Sunday 10am-4pm. Please note that during busy holiday times, hour of operation will be extended to meet the needs of our customers. Employees are also expected to work extended hours during Valentine’s Day and Mother’s Day weeks, including Valentine’s Day and Mother’s Day.