Service Innovation Engineer

Job Title Service Innovation Engineer Job Description Service Innovation Engineer You will be responsible for guiding multidisciplinary projects and collaborating effectively with diverse specialists to ensure successful project implementation and drive impactful change, working under limited supervision. The role streamlines processes and optimizes resource utilization through advanced process analysis techniques. The role plays a pivotal role in evaluating service innovation concepts and projects, ensuring alignment with strategic objectives, and maximizing ROI. The role serves as a trusted subject matter expert, provides consultative guidance to colleagues, and fosters knowledge sharing and informed decision-making. Your Role: Participates in the design of groundbreaking solutions for intricate technical challenges in service innovation by actively participating in technology studies, leveraging recently acquired expertise in service innovation principles, theories, and concepts, working under limited supervision. Reviews multidisciplinary service innovation change projects, prototypes, and test designs, effectively collaborating with a team of diverse specialists to drive successful implementation. Facilitates the investigation of the serviceability of newly designed products based on defined service requirements, providing recommendations to enhance component serviceability. Helps to develop overall test designs, including test cases, for the verification and validation of service functionalities and the overall serviceability of products. Functions as a trusted subject matter expert within specific areas of service innovation with a strong understanding of their specialization, offering insightful and consultative guidance to colleagues, fostering knowledge sharing and informed decision-making. Implements innovative service innovation methods and procedures within the organization, handling their adoption to create a culture of continuous improvement and enhance service delivery. Evaluates the viability and potential impact of service innovation concepts and projects, conducting thorough analyses to ensure alignment with strategic objectives and maximizing return on investment. Implements proactive alert systems to drive preventative service delivery for connected and entitled installed bases, empowering market roles to handle alerts and diagnostics effectively, minimizing downtime and maximizing equipment performance. Resolves a wide range of service innovation delivery issues in creative ways, demonstrating good judgment in selecting methods and techniques for obtaining solutions. Cultivates effective relationships, shares knowledge, and provides influence over projects and peer groups, demonstrating full understanding of area of specialization You are fit if: Bachelor’s or master’s degree in engineering, Bio-medical, Computer Science, Business, or a related field. 5+ years' experience in field service engineering and proven success in implementing service innovations. Strong understanding of service design principles and methodologies. Proficiency in project management and the ability to manage multiple projects simultaneously. Excellent analytical and problem-solving skills, with the ability to develop creative solutions. Outstanding communication and interpersonal skills. How we work together: We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is an office-based role. About Philips: We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. #LI-PHILIN At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights