IT Support Specialist

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is seeks a motivated professional who possesses an excellent customer service attitude, a degree of creativeness in troubleshooting and problem solving, and who is ready to grow their career by being part of the Proofpoint Helpdesk team. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC/Mac, hardware and equipment to ensure optimal workstation performance. The successful candidate will learn how to troubleshoot problem areas in person, by Zoom/ MS Teams, or via Jira Service Desk in a timely and accurate fashion, and provide end-user assistance where required, working as part of a team. The successful candidate must demonstrate a full understanding of industry practices and Proofpoint policies to ensure flawless support to our business partners. The successful candidate will have 3+ years of experience independently supporting large-size corporate locations in a fast paced, production environment. Your day-to-day Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities Build new systems (PC/Mac), and new hires deployment New hires deployment and Terminated employees system collection Troubleshoot problem areas (in person, by Zoom/ MS Teams, or via Jira Service Desk) in a timely and accurate fashion, and provide end-user assistance where required. Ensure adequate customer follow up communications and timely issue status updates to customer and IT management. Network with cross-functional teams to leverage best practices Assist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards where possible. Familiar with network implementation and maintenance, in coordination with Corporate IT (e.g. routers, switches, wireless). Keep track of IT inventory, asset tagging equipment and organize the IT storage You have exceptional attention to detail, and exemplary ticketing/logging/documentation habits. Ability to take independent initiative when needed Willingness to work on-call in the emergency or priority issues Ability to handle a large volume of wide-ranging user requests Exceptional organizational and time management skills with the ability to prioritize workload and manage multiple projects and tasks What you bring to the team Minimum 1-2 years IT experience Must have demonstrated the ability to successfully work as part of a team. Must have experience supporting Mac and Windows Excellent interpersonal skills and easily approachable to colleagues and community Familiarity of PC hardware architecture Familiarity of desktop applications, (i.e., MS Office, Antivirus, VPN, imaging software, backup software, etc.) Proven Customer Service skills Excellent written and oral communication in English The ability to lift 50lbs ITIL foundation certification is a plus Education Bachelor's degree preferred or related work experience Preferred candidates will have basic industry certifications, COMP TIA or A+ Preferred candidates will have Microsoft certifications (MCSA, MCSE) Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [apply contact hidden]. How to Apply Interested? Submit your application along with any supporting information- we can’t wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U. S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 67,800.00 - 99,440.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 53,400.00 - 78,320.00 USD All other cities and states excluding those listed above: Base Pay Range: 51,400.00 - 75,350.00 USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together. This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.