Technical Operations Technician

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We’re looking for a Technical Operations Technician who thrives on making our internal systems work together seamlessly. You won’t just be answering tickets; you’ll be the go-to expert for configuring and maintaining our core stack—specifically Okta, SailPoint, Slack, Google Workspace, and Atlassian (Jira/Confluence).

Our small yet global team is spread across the EU and APAC regions, supporting internal and external collaboration partners. We tackle technical problems and streamline processes, always adhering to our agreed service level agreements (SLAs).

We operate on a strong belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the platform tribe.

As we grow we need to sustain this growth by continuously iterating on the services we run, with a focus on availability, security, and ease of use. We’re looking for a technician with relevant experience who can resolve technical requests and deliver simple solutions to help our teams achieve our mission with speed and confidence.

Qualifications

• With 4+ years of experience, you have a knack for taking a non-technical problem and turning it into a smart technical solution. Whether you’re setting up default access, building out automations, or leading a project to improve our service, your role is pivotal to keeping our team secure and productive.

• Service Configuration: Manage technical aspects of service onboarding, upkeep, and updates using platforms like Okta, Sailpoint, Slack, Google Workspace, Atlassian.

• Troubleshooting: Be the go-to expert for issues, streamlining configuration and integration while keeping configurations updated.

• Process Implementation: Lead automation of business processes, continually assessing performance and advocating for improvements.

• Support: Offer reliable troubleshooting and quick resolutions to minimise business disruption.

• Training: Conduct foundational training sessions and maintain a comprehensive database of training resources.

• Drive Innovation: Explore and test new tools or processes to boost productivity and pave the way for technological advancements.

What do you need? - must have

• Degree in IT or related field, or relevant technical certification, or equivalent experience.

• Self-starter with the ability to work autonomously.

• Stellar customer service and communication skills.

• Proficient in diagnosing and resolving issues from non-technical descriptions.

• Familiar with Okta, Sailpoint, Atlassian, Google Workspace and Slack, leveraging these tools to enhance productivity.

You get back:

• The ability to choose your own path to success – you’ll have the freedom to define the vision 

• The freedom to have real impact

• The opportunity to inspire teams 

• A fun work environment with social activities and events

Additional Information

Benefits

• 🚀 RSU’s in a rapidly growing company
• 💻 Flexible working model – During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week. 
• 💪 An annual self-development budget
• 🩺 Health and dental allowance for you and your dependents
• 💝 Company-paid: Life Insurance, and an EAP program
• ☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
• 🏝️ A paid 6-week sabbatical leave after four years
• 👶🏼 18-weeks of paid parental leave, after a year with us and child care assistance
• 🚌 Transportation vouchers
• 🍕 Food (708 BRL per month) and Meal (1,166 BRL per month) vouchers
• 🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.