KYC Operations Team Lead

Position:
KYC Operations Team Lead - Deactivations

Company:
Wise

Compensation:
2700 - 3300 EUR Monthly

Location:
Estonia, Tallinn

Employment type:
Not specified

Work Arrangement:
Not specified

Short Summary:
As a Team Lead for KYC Operations in the Deactivations Team, you will strengthen Wise's commitment to regulatory compliance and protect our financial ecosystem by leading a team of senior analysts in enhanced due diligence (EDD) and risk assessment.

Responsibilities:
- Lead by example and drive a customer-focused mindset across your team.
- Promote a culture of ownership and accountability.
- Build high-performing teams that value knowledge sharing and continuous learning.
- Coach and develop a strong team of KYC Analysts.
- Identify and propose opportunities for process improvements.
- Provide guidance on complex, high-risk cases and escalations.
- Measure team KPIs and ensure performance targets are met.
- Conduct regular coaching sessions and team meetings.
- Maintain a good understanding of regulatory obligations and apply a risk-based approach.
- Implement and maintain a robust quality assurance framework for your team.

Requirement:
- Excellent verbal and written English skills; additional languages are a plus.
- Minimum of 2+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment).
- Good understanding of the regulatory framework surrounding KYC/AML.
- Strong organizational skills and ability to work in a fast-paced environment.
- Proven track record of taking ownership and being a team player.
- Education: Bachelor’s degree in Finance, Business Administration, Law, or related field.
- Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused).

Benefits:
- RSUs in a rapidly growing company.
- Flexible working model.
- An annual self-development budget.
- Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually.
- A paid 6-week sabbatical leave after four years.