Lead Program Manager

Position:
Lead Program Manager, Community Wishlist

Company:
Wikimedia Foundation

Compensation:
US$130,198 to US$198,422

Location:
United States (Remote)

Employment type:
Not specified

Work Arrangement:
Remote

Short Summary:
We are looking for a Lead Program Manager to manage our Community Wishlist program portfolio, leading strategic alignment, design, delivery, and evaluation of critical WMF programs related to community requests.

Responsibilities:
- Lead all aspects of planning, coordination, and execution of request intake programs across teams and departments.
- Track, support, and enable teams to deliver meaningful impact; establish clear metrics and/or milestones to measure success.
- Facilitate and improve team practices, workflows, and processes at a wishlist program level.
- Manage budgets and resources for intake activities, including contracting and managing external vendors.
- Maintain strong documentation and transparent reporting structures.
- Communicate overall vision and direction of the portfolio to various stakeholders.
- Lead capacity planning exercises and partner with Product and Technology leadership to align priorities.
- Build and maintain relationships with community members and diverse stakeholders.
- Design program evaluation plans and report on relevant project metrics.

Requirement:
- 8+ years experience in community management and community service ownership.
- Proven track record of positive impact on large teams and complex projects.
- Strong program management skills: prioritization, organization, planning, time management, facilitation, problem solving, and decision-making.
- Excellent English written and verbal communication skills.
- Ability to build rapport and influence with distributed teams.
- Commitment to creating a culture of equity, inclusion, and diversity.
- Ability to engage with complexity and move from ambiguity to action.

Benefits:
Not specified