Associate Director, Client Services

Position:
Associate Director, Client Services

Company:
Whalar, part of Accenture Song

Compensation:
$100,000 USD per year

Location:
United States, New York, NY

Employment type:
Not specified

Work Arrangement:
Not specified

Short Summary:
Whalar is a leading Creator and Social agency that transforms brands into cultural drivers by leveraging the creative power of Creators. The Client Services team is responsible for the creative output of campaigns and works closely with various teams to bring brand visions to life.

Responsibilities:
- Act as a senior liaison with clients, content creators, and partners to ensure flawless campaign delivery.
- Manage day-to-day tasks and operations of campaign delivery.
- Mentor, train, and develop team members.
- Deliver campaigns across social media platforms, mainly TikTok, Instagram, and YouTube.
- Maintain project workflow tools and assist in creator negotiations.
- Manage contracting and track budgets, ensuring optimization and reconciliation.
- Collaborate with the Measurement, Media & Analytics team for reporting.
- Stay updated on social media trends and support new business pitches.

Requirement:
- 5+ years of agency or brand experience, including team management.
- Strong communication, organizational, and interpersonal skills.
- Solid understanding of the creator economy and social media advertising.
- Experience with gaming brands and creators is a plus.
- Proven track record of successful program delivery and account growth.

Benefits:
- Medical, Dental, Vision
- 25 days of PTO + Sick days + Winter break
- Monthly phone/internet reimbursement
- Professional development stipend
- Home office allowance
- Up to 16 weeks of paid parental leave
- Volunteer days
- Identity theft protection & Legal assistance
- Company Paid Life & Disability Insurance
- Voluntary Life Insurance Policy
- Voluntary Hospital and Critical Illness Insurance
- Voluntary Pet insurance
- Employee Resource Groups