Outpatient Clinical Documentation Integrity Lead

Position:
Outpatient Clinical Documentation Integrity Client Success Lead

Company:
UASI

Location:
Remote

Employment type:
Full-time

Short Summary:
As an OP CDI Customer Success Lead, you will drive client success through expert oversight of CDI operations, quality, and compliance, ensuring high-quality service delivery and identifying opportunities for improvement.

Responsibilities:
- Serve as the primary client relationship lead, ensuring alignment on goals, scope, deliverables, and outcomes.
- Provide OP HCC CDI subject matter expertise and oversee project execution, quality, and client satisfaction.
- Monitor project performance, manage risks and scope changes, and ensure successful delivery of contracted services.
- Partner with staffing and operational teams to align resources, performance expectations, and project needs.
- Ensure adherence to established workflows, quality standards, contractual requirements, and financial targets.
- Monitor key performance metrics and implement actions to optimize quality, efficiency, and profitability.
- Identify and develop opportunities to expand client partnerships and solutions.
- Collaborate with Sales and Account Management to support growth strategies and client retention.
- Represent the organization as a trusted advisor and industry ambassador through professional engagement and thought leadership.

Requirement:
- Minimum 3-5 years of experience in outpatient CDI, risk adjustment, HCC coding, clinical auditing, or related healthcare operations.
- Active RN license required.
- CCDS, CCDS-O, CDIP, CDEO, CRC, and/or other relevant CDI, coding, or risk adjustment certifications strongly preferred.
- Strong knowledge of ICD-10-CM coding guidelines, HCC risk adjustment methodologies, CDI best practices, and regulatory requirements.
- Proven ability to analyze data, evaluate performance trends, and implement process improvements.
- Strong communication, relationship management, presentation, and consultation skills.
- Demonstrated critical thinking, problem-solving, organizational, and project management skills.
- Proficiency with Microsoft Office applications and virtual collaboration tools.

Benefits:
- Full benefits package, PTO, and top pay.
- Collaborative, mission-driven team environment.
- Opportunities for continuous learning, education, and professional growth.
- Leadership that values your expertise and input.