Strategic Partnerships Manager

At Ten our goal is simple, to become the most trusted service business in the world. 

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.  

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there? 

We want to drive and develop our relationships and partnerships within our Travel proposition to provide our members priority/guaranteed access to the world’s best travel providers and experiences.

As a Strategic Partnership Manager for Travel, you will ensure that you are working with other key Travel stakeholders across our business, while playing a critical role in taking overall responsibility for our Travel proposition in Latin America, ensuring it remains commercially strong, strategically relevant and aligned with the needs of members, travel partners and internal stakeholders. The role will focus on identifying and creating travel trends, strengthening partner journeys, improving internal processes and driving travel commission revenues through effective partnership management.

In addition, the Partnership Manager will maintain and enhance existing travel partnerships while identifying and negotiating new agreements that address proposition gaps and support business growth. Working with other teams, the role will also contribute to projects, reporting, campaigns and platform strategies across the business, while also supporting partner engagement activities such as training, networking events and showcases.

Essential Requirements includes

Significant experience working within the travel industry, with a passion for working in the luxury space.

A track record of brokering and agreeing new agreements with travel suppliers and partners

Passionate and capable about enhancing existing supplier relationships and evergreen benefits.

A curious mindset, able to identify gaps in partner portfolio's

Ability to build new travel-related programmes from scratch where required.

Broad and deep experience of developing partnerships across hotels, airlines, transfers, rental cars, car providers, limousines and other travel services - specifically within Latin America

Driving commission benefits, commission revenue and supplier revenue.

Negotiating marketing support and branded content opportunities with partners.

Supporting corporate requests for new assets, exclusive benefits or launch campaigns.

Ensuring partners and benefits are positioned effectively to members.

Other skills & abilities that would be helpful

Strong understanding of travel related systems and set-ups (GDS)

Experience in using data from lots of channels to make informed decisions

Background in Marketing and/or content would be helpful.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

Rewards designed around you:

• A competitive salary package.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”