Senior Manager Logistics Operations

Position:
Sr. Manager Logistics Operations

Company:
talabat

Location:
Qatar, Doha

Employment type:
Full-time

Work Arrangement:
On-Site

Short Summary:
Lead Talabat Qatar’s overall supply ecosystem, ensuring a sustainable, high-quality, and high-performing rider base across the country.

Responsibilities:
- Develop and execute the overall supply growth and acquisition strategy aligned with business demand and market dynamics.
- Lead long-term supply forecasting and planning to ensure full coverage and service level adherence.
- Identify and launch new supply channels such as female riders, refugees, micro-financing, and e-bikes to diversify and sustain fleet growth.
- Manage the full lifecycle of 3PL partnerships, from selection and onboarding to performance management and contract renewals.
- Set clear KPIs and SLAs for 3PL partners, ensuring compliance, efficiency, and rider quality.
- Build and maintain strong strategic relationships with key 3PL partners to drive alignment and operational excellence.
- Lead and manage the on-ground operations team to ensure smooth daily operations, compliance, and service quality.
- Monitor and improve key operational KPIs including rider supply rate, EPH, order-on-time percentage, and churn rate.
- Implement standardized processes and digital tools to enhance control, visibility, and scalability across operations.
- Coach and develop a high-performing team of managers, seniors, and specialists across supply, 3PLs, and operations.
- Foster a culture of accountability, collaboration, and continuous improvement within the team.
- Work closely with cross-functional teams such as People, Finance, Commercial, and Product to align on strategies and deliverables.
- Identify and implement process improvements and best practices to enhance efficiency and rider satisfaction.
- Drive automation and technology-enabled initiatives to improve visibility and performance management.
- Oversee equipment management including uniforms, delivery boxes, and e-bikes to ensure consistent quality and operational standards.
- Ensure adherence to performance KPIs such as supply run rate, rider churn and retention, 3PL compliance, rider NPS, EPH, and operational coverage.
- Build long-term plans to sustain growth and strengthen Talabat’s market leadership position.

Requirement:
- Bachelor’s degree required, with a preference for majors in Logistics, Supply Chain, Operations, or equivalent work experience in compliance or auditing.
- Minimum of 5 years of experience in operational roles within fast-paced environments.
- Track record in the FoodTech logistics sector is a plus.
- Management consulting experience is also considered a significant advantage.
- Management experience is advantageous, with the ability to effectively manage direct reports and foster a strong team culture.
- Strong problem-solving abilities, with the capacity to dig into detail, manage complexity, and drive decision-making.
- Advanced proficiency in GSheet, demonstrating a strong analytical skill set.
- Strong English written and verbal communication skills, capable of engaging across a diverse set of stakeholders; Arabic is good to have but not necessary.
- Extremely organized and process-driven, with a proven ability to manage a heavy workload effectively by setting priorities and managing expectations well.
- Able to travel to all talabat markets as needed.

Benefits:
- On top, your total compensation may include other benefits described above and equity and/or variable bonuses for pre-defined roles.