Enterprise Customer Success Manager

<h2 id="about-simscale"><strong>About SimScale</strong></h2> <p>SimScale is the world's first cloud-based, AI-native engineering simulation platform. CFD, FEA, thermal and electromagnetics run together in a single browser-based environment, supported by Engineering AI that guides simulation setup, Physics AI that returns validated predictions in seconds, and agentic workflows that execute multi-step simulation pipelines at any scale.</p> <p>The conviction behind the platform is straightforward: every engineer should be free to explore thousands of design options, test them instantly and decide with confidence, not only the specialists who have traditionally held the CAE tools. Founded in Munich in 2012 by five engineers, SimScale is trusted today by more than 800,000 engineers worldwide, at companies including Johnson & Johnson, Mitsubishi, Magna, Toshiba, Bühler, AECOM and Zaha Hadid Architects.</p> <h2 id="the-role"><strong>The role</strong></h2> <p>As an <strong>Enterprise CSM</strong> you are the partnership lead on a short selection of SimScale's top-tier enterprise accounts. Your work is to turn a foothold into an enterprise standard: drive adoption, prove the value delivered, build the relationships that give you real influence, and open the parts of the organisation that have not yet engaged. Your measure is the <strong>Net Retention Rate</strong> across your accounts.</p> <h2 id="why-this-role-matters"><strong>Why this role matters</strong></h2> <p>The contribution of this role is crucial to SimScale's success. Our top-tier accounts hold significant room to grow, and this role creates the conditions for that growth (through adoption, through evidenced value, and through the relationships that open new parts of a large organisation).</p> <p>This is also a role with room to shape things. Alongside your accounts, you will have the opportunity to help shape and continuously optimise how Customer Success works at SimScale: how we run enterprise partnerships, what a great executive business review looks like, and how value realization is evidenced, in an international environment with a great deal of opportunity in it.</p> <h2 id="what-you-will-own"><strong>What you will own</strong></h2> <ul> <li><strong>The partnership and growth agenda</strong> for a short selection of our top-tier enterprise accounts, with the time to go deep in each one.</li> <li><strong>Relationships with the people who decide.</strong> Key decision makers, executive sponsors, and the <strong>Initiative Business Owners</strong> who hold the budget and the outcomes for the programmes SimScale supports. Real influence with them is the foundation of everything else in this role.</li> <li><strong>Adoption initiatives</strong> that make SimScale the default simulation platform across engineering teams: enablement, standardisation, and embedding it in how engineers work day to day.</li> <li><strong>Enterprise programme management</strong>: multi-team, multi-site rollouts run to a plan, with milestones and executive reporting.</li> <li><strong>Value realization, then leverage.</strong> Define success metrics with the customer, evidence the ROI, and <strong>use the value generated in one team as the business case to scale the account</strong> into the next department, site or entity. Value realization is the engine of growth in this role.</li> <li><strong>Mapping and opening the enterprise</strong>: discovering departments, entities, business units and sites not yet engaged, identifying the right people inside them, and creating the conditions for growth.</li> <li><strong>Operational and executive business reviews</strong> that shape the customer's simulation strategy.</li> <li><strong>Orchestration of a full internal team around your accounts</strong>: Marketing (ABM campaigns), SDR, Solution Engineering and your commercial colleagues. You set the account's direction and mobilise the people who help deliver it.</li> <li><strong>Net Retention Rate across your accounts</strong>, including identifying risk early and bringing the right colleagues onto it.</li> </ul> <h2 id="who-you-will-work-with"><strong>Who you will work with</strong></h2> <p>SimScale is a collaborative environment, and this role sits right in the middle of it. You will have a full internal team around each of your accounts:</p> <ul> <li><strong>Marketing</strong> designs and runs ABM campaigns into your accounts with you, turning your account intelligence into targeted programmes.</li> <li><strong>SDR</strong> takes the leads and new-department contacts you identify and runs structured outreach on them.</li> <li><strong>Solution Engineering</strong> brings the technical proof, pilots and enablement that make adoption real.</li> <li><strong>Your commercial colleagues</strong> take the qualified opportunities you create through negotiation and signature, so you can stay focused on the partnership.</li> <li><strong>Product and Engineering</strong> take the Voice of Customer from our largest accounts into the roadmap.</li> </ul> <h2 id="what-we-expect-from-you"><strong>What we expect from you</strong></h2> <ul> <li><strong>7+ years in a senior, customer-facing role on large enterprise accounts</strong> in SaaS or technical software (CAE, PLM, CAD, EDA, simulation or comparable).</li> <li><strong>A track record of growing enterprise accounts through adoption, programme execution and internal expansion</strong>: you have opened new departments and business units inside an existing customer, whether or not you held the pen on the contract.</li> <li><strong>Executive relationship-building.</strong> You can earn and keep the confidence of VP-level decision makers and business owners, and be treated as an advisor.</li> <li><strong>Programme-management strength</strong> across multi-stakeholder, multi-site enterprise rollouts.</li> <li><strong>Value-realization method.</strong> You have defined success criteria with a customer and evidenced the value delivered.</li> <li><strong>Experience in an engineering domain:</strong> enough grounding in engineering, simulation or comparable technical products to be credible with Heads of Engineering, VP R&D and Chief Engineers, and to discuss their challenges in their own terms. Hands-on practitioner depth is not required.</li> <li><strong>Comfort as the orchestrator of a virtual account team</strong>, driving outcomes together with colleagues across Marketing, SDR, Solution Engineering and Sales.</li> <li><strong>AI-native ways of working.</strong> You already use AI daily for productivity, and you can hold a credible conversation about what Engineering AI and Physics AI mean for an engineering organisation.</li> </ul> <p><strong>Location:</strong> EMEA (CET / GMT), fully remote, 10–15% travel.</p> <p><strong>Diversity, Equity and Inclusion at SimScale:</strong> At SimScale, we look beyond borders and hire great talent from all parts of the world. With our team consisting of people from various backgrounds, we truly embrace diversity and encourage everyone to be themselves. We are unified by curiosity, dedication and our team spirit! As an equal opportunity employer, we acknowledge that our employees have different aspirations and career goals, and therefore are committed to create a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. A copy of SimScale's full recruiting guideline can be made available on request. Kindly let us know how you would like to be addressed and whether you have specific requirements for the interview. </p>