Enterprise Customer Success Manager

Position:
Enterprise Customer Success Manager (m/f/d)

Company:
SimScale GmbH

Location:
EMEA (CET / GMT), fully remote

Short Summary:
As an Enterprise CSM, you will lead partnerships with top-tier enterprise accounts, driving adoption and proving value to enhance customer relationships and influence within organizations. Your success will be measured by the Net Retention Rate across your accounts.

Responsibilities:
- Own the partnership and growth agenda for selected top-tier enterprise accounts.
- Build relationships with key decision makers and executive sponsors.
- Drive adoption initiatives to make SimScale the default simulation platform.
- Manage enterprise program rollouts with milestones and executive reporting.
- Define success metrics with customers and evidence ROI for scaling accounts.
- Map and open new departments and business units within organizations.
- Conduct operational and executive business reviews to shape customer strategy.
- Orchestrate a full internal team around your accounts, including Marketing, SDR, and Solution Engineering.
- Monitor Net Retention Rate and identify risks early.

Requirement:
- 7+ years in a senior, customer-facing role on large enterprise accounts in SaaS or technical software.
- Proven track record of growing enterprise accounts through adoption and internal expansion.
- Strong executive relationship-building skills with VP-level decision makers.
- Experience in program management across multi-stakeholder, multi-site rollouts.
- Familiarity with engineering domains and credible discussions with engineering leaders.
- Ability to orchestrate virtual account teams and drive outcomes collaboratively.
- Daily use of AI for productivity and understanding of Engineering AI and Physics AI.

Benefits:
- Embrace diversity and inclusion in a collaborative environment.
- Equal opportunity employer committed to creating a diverse workplace.