Service Desk Specialist

Position:
Service Desk Specialist

Company:
Weekday's Client

Location:
India, Chennai

Employment type:
Full-time

Short Summary:
This role is for one of the Weekday's clients requiring a Service Desk Specialist with 8+ years of experience in enterprise IT support.

Responsibilities:
- Provide advanced end-user support across multiple locations, ensuring smooth IT operations for a key regional office
- Act as a primary contact point for incoming technical requests and incidents on a rotational basis
- Diagnose and resolve complex issues across user devices, operating systems, and enterprise tools
- Manage incidents, service requests, and standard changes following structured service management practices
- Take ownership of high-priority or escalated tickets within the service desk scope
- Support onboarding and offboarding processes, including account setup, access provisioning, and device configuration
- Install, configure, and maintain end-user hardware such as laptops, mobile devices, and peripherals
- Maintain accurate records of IT assets and configurations within internal systems
- Contribute to endpoint management and device compliance processes across different operating systems
- Support lifecycle management of hardware, software, and licensing
- Create and update documentation, knowledge base content, and standard operating procedures
- Collaborate with internal technology teams such as infrastructure, security, and applications
- Develop and utilize scripts to automate repetitive administrative and support activities

Requirement:
- Around 8+ years of experience in enterprise IT support or service desk environments
- Strong troubleshooting skills across Windows operating systems and enterprise end-user environments
- Good understanding of networking fundamentals such as DNS, DHCP, VPN, and TCP/IP
- Working knowledge of Windows, macOS, and Linux environments
- Hands-on experience with endpoint management and device compliance solutions (e.g., Intune or similar tools)
- Experience using ticketing or service management platforms (e.g., Jira, ServiceNow, or equivalent)
- Familiarity with identity and access management concepts (Active Directory, Azure AD / Entra ID, SSO)
- Experience in IT asset and license management processes
- Proficiency in scripting (PowerShell preferred) for automation and operational efficiency
- Understanding of IT service management frameworks (e.g., ITIL)
- Ability to work independently, manage priorities, and handle critical incidents with ownership
- Strong documentation and process-oriented approach

Benefits:
- Good to have: Exposure to automation beyond basic scripting
- Certifications in IT service management or relevant technologies
- Experience working in globally distributed IT environments
- Familiarity with large-scale enterprise IT operations