SAP Business Network Intern - Solution Support Associate

Software-Development Operations Apply now »

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Launch Your Career with SAP

The SAP Internship Experience Program (iXp) is SAP’s global, paid internship designed to help ambitious students turn potential into purpose. You won’t just observe—you’ll contribute to real projects, collaborate with global teams, and build skills that last far beyond graduation.

Why SAP iXp?

• Global Collaboration: Work alongside mentors and team members across the world while building a powerful professional network.
• Hands-On Experience: Own meaningful, project-based work that builds technical, business, and customer-facing skills.
• Career Visibility: Gain exposure to SAP leaders and unlock future career opportunities within a world-leading tech company.

About the Role

As a Solution Support Associate Intern, you’ll be the frontline voice of SAP Business network, helping customers navigate one of the world’s largest B2B marketplaces. You’ll combine technical curiosity, problem-solving, and communication skills to deliver solutions that create real business impact.

You’ll collaborate globally, troubleshoot challenges, and help customers maximize the value of SAP Business Network solutions, making you a key player in delivering exceptional customer experiences.

What You’ll Do

• Provide real-time support via chat, phone, and webform for SAP Business Network applications
• Resolve customer issues efficiently targeting 80% resolution without escalation
• Deliver timely, high-quality responses aligned with service level goals
• Document and manage customer cases using CRM tools with precision and accountability
• Collaborate with internal teams to drive seamless customer solutions
• Represent SAP Business Network with professionalism, positivity, and expertise
• Continuously meet or exceed performance metrics and customer satisfaction standards
  *This is not a development/coding role*

What You Bring

Minimum Qualifications

• Currently pursuing or recently completing a Bachelor’s degree (or equivalent technical program)

Preferred Qualifications

• Strong technical aptitude (software, hardware, internet tools)
• Previous experience in customer service, IT support, or troubleshooting
• Excellent communication skills—clear, confident, and customer-focused
• Ability to think critically and solve problems under pressure
• Adaptability when working with users of varying technical skill levels
• Team-oriented mindset with strong interpersonal skills
• Exposure to global or multicultural environments is a plus
• Additional language skills are highly valued

Why This Role Stands Out for Students

This isn’t just an internship, it’s a launchpad into tech support and customer success careers. You’ll graduate with:

• Real enterprise software experience (SAP Ariba)
• Cross-functional collaboration skills
• A strong professional network
• A recognized global brand on your résumé

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 456038  | Work Area: Software-Development Operations  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid