Account Coordinator

Position:
Account Coordinator

Company:
Roku

Compensation:
The estimated annual salary for this position is between $63,000 - $82,100 annually.

Location:
United States, New York

Employment type:
Not specified

Work Arrangement:
Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work.

Short Summary:
As an Account Coordinator on the Client Services Team, you will be an essential partner in delivering a seamless advertising experience for Roku's clients. This role requires a proactive, detail-oriented individual with strong communication and organizational skills who is eager to learn and grow in a dynamic, fast-paced environment.

Responsibilities:
- Partner with Client Services, Sales, and cross-functional teams to deliver exceptional advertising campaign support
- Manage and master tools such as SFDC/Tarmac, Avails Tool, Roku DMP, Rate Cards, MMP, Tableau, Looker, Asana, Prisma, and other systems critical to campaign execution
- Support campaign planning, execution, and monitoring, including creative asset QA, tag mapping, Deal ID creation, inventory pulls, and measurement setup
- Own day-to-day client campaign deliverables from launch to completion, including creative mapping, screenshots, bi-weekly reporting, and billing coordination
- Analyze campaign performance metrics, flag critical data to Sales and Client Services leads, and provide actionable insights to drive upselling and campaign renewals
- Monitor campaign pacing and performance through weekly pod meetings with Ad Operations and regular reviews of Tableau and programmatic dashboards
- Collaborate with Ad Operations, Billing, Revenue Analysts, Measurement, and other cross-functional teams to troubleshoot campaign planning, trafficking, and invoicing issues
- Create post-campaign wrap reports tailored to client needs and account tiers
- Ensure accurate pipeline management and timely IO processing for seamless campaign launches
- Develop a thorough understanding of the Roku Rate Card, legal terms required for IO acceptance, and the campaign escalation process
- Build and maintain strong relationships with internal teams and clients, including billing and revenue analysts, to ensure satisfaction and trust
- Actively participate in team discussions, sharing insights and ideas to enhance project outcomes while building confidence in communication and collaboration skills

Requirement:
- Strong written and verbal communication skills
- Experience presenting to external clients, such as wrap reports, pacing updates, or billing deliverables
- Comfort managing accounts end-to-end with increasing independence over time
- Excellent organizational and time management abilities
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity with CRM software and project management tools
- Ability to work collaboratively in a team environment
- Detail-oriented with a proactive approach to problem-solving
- Eagerness to learn and adapt in a fast-paced environment
- Strong interpersonal skills to build and maintain client relationships
- Comprehensive understanding of the media landscape and digital advertising, with an emphasis on programmatic

Benefits:
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs.