Manager, Customer Success

Position:
Manager, Customer Success

Company:
Parachute Health

Compensation:
Base Salary Band (based on experience and level) $100,000-$150,000 Base + Commission

Location:
U.S. Remote

Employment type:
Not specified

Work Arrangement:
Remote-First Culture

Short Summary:
As the Manager of Customer Success, you'll manage a portfolio of complex, high-value accounts while mentoring newer CSMs and supporting the VP in building a high-performing team.

Responsibilities:
- Serve as the primary day-to-day mentor for newer CSMs.
- Manage and mentor a team of up to 5 CSM direct reports.
- Act as a strategic thought partner to the VP of Customer Success.
- Own or co-own the development and maintenance of core CS playbooks.
- Carry a focused portfolio of complex accounts.
- Partner with the VP to identify gaps in CS operations and refine systems.

Requirement:
- 5+ years of experience in Customer Success, managing complex or enterprise-level accounts.
- 3+ years of management experience.
- Deep knowledge of the HME, DME, or home health industry.
- Strong commercial instincts and excellent judgment in high-stakes situations.
- Proficiency with HubSpot or similar CRM and CS tooling.
- Bachelor's degree in Business, Healthcare Administration, or a related field.

Benefits:
- Medical, Dental, and Vision Coverage.
- Employer HSA Contribution.
- 401(k) Retirement Plan.
- Equity Incentive Plan.
- Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.
- Flexible Vacation Policy and Summer Fridays.
- Home Office and Wellness Stipend.
- Monthly Internet Stipend.
- Annual Learning and Development Stipend.