4m ago
Clinical Operations Supervisor
Sagility·Operations · Healthcare Services and Business Process Management
📡Remote In-Country
|United States of Americaoffice365
Support Content and Knowledge PM
Nutanix | Project Management | Cloud Computing
Hybrid
Full Time
United States of America, San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney, Tokyo
Source not independently verified
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Position:
Support Content and Knowledge PM
Company:
Nutanix
Location:
(Country: USA, City: San Jose)
Employment type:
Full Time
Work Arrangement:
Hybrid
Short Summary:
Nutanix is seeking experienced Content and Knowledge Manager(s) to lead the evolution of their knowledge strategy, empowering customers with the right answers at the moment of need.
Responsibilities:
- Design and automate workflows to improve content accessibility and Knowledge Base (KB) performance.
- Oversee the end-to-end lifecycle of technical documentation and KB articles.
- Act as a bridge between Support, IT, Product Management, and Engineering teams.
- Develop reporting frameworks to analyze KB utilization and content effectiveness.
- Optimize knowledge architecture and searchability using AI-driven capabilities.
Requirement:
- Requires 5+ years in knowledge management, technical program management, or technical writing.
- Bachelor's degree required.
- Experience with enterprise software or support, analytics, and stakeholder management.
- Proficiency in tools like Salesforce, ServiceNow, Slack, Confluence, Jira, ITIL, Lean, and Six Sigma.
Benefits:
- Not specified.
Support Content and Knowledge PM
Company:
Nutanix
Location:
(Country: USA, City: San Jose)
Employment type:
Full Time
Work Arrangement:
Hybrid
Short Summary:
Nutanix is seeking experienced Content and Knowledge Manager(s) to lead the evolution of their knowledge strategy, empowering customers with the right answers at the moment of need.
Responsibilities:
- Design and automate workflows to improve content accessibility and Knowledge Base (KB) performance.
- Oversee the end-to-end lifecycle of technical documentation and KB articles.
- Act as a bridge between Support, IT, Product Management, and Engineering teams.
- Develop reporting frameworks to analyze KB utilization and content effectiveness.
- Optimize knowledge architecture and searchability using AI-driven capabilities.
Requirement:
- Requires 5+ years in knowledge management, technical program management, or technical writing.
- Bachelor's degree required.
- Experience with enterprise software or support, analytics, and stakeholder management.
- Proficiency in tools like Salesforce, ServiceNow, Slack, Confluence, Jira, ITIL, Lean, and Six Sigma.
Benefits:
- Not specified.
Required Skills
analyticsconfluenceitiljirasalesforceslack
Required Languages
🇬🇧 English
Key competency: Project Management