Senior Product Designer

We’re looking for a Senior Product Designer to join our Product team and craft an engaging experience across a complex set of payments products and features. This role involves leading end-to-end design efforts for technical B2B workflows, collaborating cross-functionally, and crafting intuitive, high-impact product experiences that balance usability, business outcomes, and technical feasibility. This will span both greenfield design (building new experiences from the ground up) and redesign work on existing Payment Gateway products.

You’ll work closely with product managers, engineers, and other stakeholders to identify opportunities, deeply understand user needs, and translate insights into scalable design solutions. This role is well-suited for someone who thrives in ambiguity, is eager to bring strategic design thinking to product challenges, and wants to grow their influence in a dynamic environment. This role can be based in the US or Canada. 

About NMI

NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. Our mission is to use our expertise to enable more payments, in more ways and more places. We provide ISOs, Fintech Innovators and Technologists the freedom to focus on what they do best, liberating them from restricted payment solutions and giving them access to the latest payment technology now and in the future.

How We Work - Our Core Values

* Be a Good Person, It's Simple. We treat everyone fairly and with respect. We lead with kindness, humility and integrity. We take the time to understand each other and our customers. And we serve with care, because customers are never a transaction, and always our focus

* Align, Trust & Go. We debate openly,  listen carefully and challenge thoughtfully. Once we decide, we move forward together - holding ourselves accountable to our commitments, and focusing on what matters most to our customers. That alignment creates momentum.

* Raise the Bar. Good enough isn't enough. We stay curious, measure everything, stay honest about progress and keep pushing ourselves to think creatively. We drive change, again and again. And leave things better than we found them. When we raise the bar, our customers feel it too.

What you’ll do

• Design end-to-end experiences: Create journey maps, user flows, wireframes, prototypes, and high-fidelity designs that reflect both user needs and business goals.
• Plan and conduct user research, including internal usability testing and external validation with partners and merchants, to gather insights, validate design decisions, and continuously inform product improvements.
• Build and maintain design systems to ensure consistency, scalability, and efficiency across NMI’s products.
• Benchmark designs against competitors in the space and identify opportunities for improvement
• Use AI tools (e.g., v0, Cursor, Figma AI features) as a core part of your design and research workflow, to accelerate prototyping, synthesize research, and explore design variations faster. 
• Contribute to adjacent initiatives such as updating design-driven materials for customer engagement, supporting conference planning, and assisting with other special projects that elevate the Payment Gateway products.

What you bring:  

• 4+ years of experience designing B2B digital products and systems, with a strong portfolio showcasing your process, breadth of work, and impact.
• Familiarity with financial products, APIs, or transaction systems, ideally payment gateways or similar B2B SaaS platforms.
• Proven ability to collaborate cross-functionally and great communication skills: you present design decisions and processes clearly and confidently, regardless of the audience.
• Strong verbal and visual presentation skills with an articulate point of view on design decisions.
• Strong ability to simplify complex technical/payment concepts into intuitive user experiences.
• Proficiency in Figma and experience building and maintaining design systems. 
• Working knowledge of accessibility standards (WCAG) and their applications in general and regulated payment workflows.
• Demonstrated, hands-on experience using AI tools (e.g., v0, Cursor, ChatGPT, Midjourney, or similar) to speed up design, prototyping, or research work — this is a required skill, not just an interest
• Experience conducting user research and usability testing, with a proven ability to translate findings into actionable designs.

Nice to haves:

• Designing merchant, ISV, and partner-facing experiences that handle onboarding, transaction monitoring, and payment flows.
• Understanding of technical constraints, API-driven workflows, and how to design for developer/merchant audiences.
• Experience unifying multiple products or platforms under a cohesive design system, driving consistency and scalability across experiences.
• Familiarity with service design techniques (e.g., journey mapping, service blueprints) and the ability to think about product design within the context of service design.

In your application, please include: 

• A link to your online portfolio
• An example of how you've used AI tools in a recent design or research project 
• Your CV and LinkedIn profile
• A few words about why NMI is interesting to you

As well as being a part of something exciting everyday, you will also receive the following benefits:

• Competitive salary + bonus 
• A remote first culture!
• Flex PTO 
• Health, Dental and Vision Insurance
• 13 Paid Holidays
• Company volunteer days

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/

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Salary range, depending on experience:

$105,000 - $122,000 CAD