Customer Success Engineer

Description

Security teams are not short on tools. They are short on time, alignment, and the ability to actually close exposure. That's why most breaches could have been prevented with a tool that was already in use.

Nagomi was built to change that.

We are the first Agentic Exposure Ops Platform, designed to prevent the preventable breach by turning fragmented signals into coordinated action. Our agents investigate risk, drive remediation, and verify that issues stay closed, continuously, without adding overhead.

Nagomi is helping organizations move from reactive workflows to continuous execution, replacing manual effort with systems that actually move the work forward.

Role Summary

As a Customer Success Engineer (CSE), you will own the full post-sales journey for a portfolio of enterprise customers, from onboarding to renewal and expansion. Acting as a trusted technical advisor, you'll ensure our clients achieve measurable outcomes with Nagomi Security's solutions, foster long-term partnerships, and identify opportunities for growth.

You will work cross-functionally with Sales, Support, Engineering, Product, and Marketing to deliver exceptional customer experiences, influence product strategy, and ensure we continuously exceed client expectations.

WHAT YOU'LL DO

• Onboard and Implement: Lead seamless onboarding experiences and technical implementation plans tailored to each client's environment.
• Drive Adoption & Value: Partner with customers to define success metrics, ensure adoption, and deliver measurable business outcomes.
• Account Strategy: Own strategic account plans for a portfolio of enterprise customers, fostering long-term partnerships and aligning Nagomi's capabilities to customer objectives.
• Retention & Growth: Maintain high retention rates by proactively addressing risks, and drive expansion ARR through upsell and cross-sell opportunities.
• Executive Engagement: Build and maintain relationships with executive stakeholders, conducting business reviews to showcase ROI.
• Pre-Sales Collaboration: Partner with Sales on solution alignment during the pre-sales process for assigned accounts.
• Customer Advocacy: Serve as the customer's voice within Nagomi, providing actionable feedback to influence product enhancements.
• Cross-Functional Partnership: Collaborate closely with internal teams to deliver timely solutions to complex client needs.

Requirements

• 5+ years of experience in a technical customer success, customer success engineer, technical account management, or related role.
• Proven track record in managing high-value accounts with measurable business impact.
• A strong understanding of cybersecurity products, services, and industry trends is highly desirable.
• Exceptional communication, presentation, and relationship-building skills.
• Ability to manage multiple clients and projects simultaneously in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Willingness to travel as needed for client meetings and events.