AI Technical Architect

Position:
AI Technical Architect

Company:
Miro

Location:
Remote US

Short Summary:
We are hiring an AI Technical Architect to support our most strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and drive business outcomes using Miro.

Responsibilities:
- Lead customer discovery sessions focused on identifying AI use cases, data sources, technical constraints, and automation opportunities
- Design and implement AI-driven solutions in Miro, including intelligent templates, agents, summarization tools, and custom GPT integrations
- Serve as a trusted advisor on AI solution architecture, including data privacy, compliance, API usage, and model performance monitoring
- Guide customers through technical setup and change management for Miro’s AI features and integrations with other AI or automation platforms
- Collaborate with Product and Engineering to influence the roadmap based on real-world customer needs and emerging AI trends
- Partner with Customer Success and Account Managers to ensure successful onboarding, measurable adoption, and retention of AI use cases
- Facilitate enablement sessions and workshops for technical and non-technical audiences on using Miro’s AI tools effectively
- Contribute to documentation, best practices, and scalable assets for repeatable AI engagements

Requirement:
- 6+ years of experience in a technical consulting, solution architecture, or professional services role with customer-facing responsibilities
- Hands-on experience designing or implementing AI solutions, including working with LLMs, prompt engineering, and/or agent frameworks
- Strong familiarity with AI tooling and APIs, and knowledge of how to integrate these within customer workflows
- Experience designing, evaluating, and deploying AI agents or workflows using frameworks like LangChain, CrewAI, or AutoGPT
- Knowledge of REST APIs and experience with low-code/no-code automation platforms is a strong plus
- Excellent facilitation and communication skills with the ability to explain complex AI concepts to a non-technical audience
- Strategic mindset with a bias toward experimentation, iteration, and learning
- Knowledge of enterprise AI safety, data privacy, and responsible deployment practices
- Hands-on experience integrating AI into enterprise SaaS environments using APIs or low-code tools
- Curiosity and empathy—especially when it comes to understanding a customer’s needs and how AI can uniquely solve them

Benefits:
Miro strives to create and foster an environment of belonging and collaboration across cultural differences, promoting diversity and inclusion within teams.