Senior Credit Controller

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Location: Hybrid, South Africa 

Hours:  Weekday - Monday to Friday (5 working days) from 8am to 5pm

Wi-Fi: While working off-site/remotely, the individual is expected to have reliable backup power supply and a strong, stable Wi-Fi connection as these are essential requirements for effectively performing in a remote capacity.

Flexibility: While this is a full time Monday to Friday,  standard business hours position, the nature of the work requires a degree of flexibility. The individual should be prepared to occasionally support meetings outside of standard working hours, given the global scope of the team.

Responsibilities: 

• Managing and collecting debtors assigned to you

• Ability to maintain strong relationships with clients as well as internal Colleagues

• Attention to detail

• Ensuring timeous payment of Accounts due for payment

• Following up payments on accounts in arrears

• Responding and following up on client enquiries

• Reconciling complex accounts

• Providing administrative support to the team

• Good communication skills

• Ensuring that the Data Integrity is maintained and updated where applicable e.g. email addresses, contact numbers etc.

• Ensuring that remittances are obtained once payment is made

Measures:

• Adhere to Company policy and procedures

• DSO targets are met

• Ensure that deadlines are met with regards to constructive feedback and payment confirmations (POPs)

• Positive feedback from internal and external stakeholders ie Staff, Suppliers and any other impacted stakeholder

Qualifications

• Matric Certificate/Grade 12

• Credit management certificate, tertiary qualification that aligns with finance 

Skills & Experience

• Software: Word, Excel, Netsuite Finance Systems and Outlook

• Must have at least 3 to 5 years working experience

About You

• Organisational Awareness

• Customer Focus; Problem Solving 

• Team Work experience

• People skills; Can do attitude, taking ownership, using own initiative

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."