19m ago
Software Engineer
Hummingbird·LLM Engineer · Financial technology
📡Remote In-Country
artificial_intelligenceawsazurebackend_development+17
Customer Support Specialist
Lodgify | General Customer Support | Technology
Fully Remote
Freelance
Position:
Customer Support Specialist mit Deutsch
Company:
Lodgify
Compensation:
Salary in EUR/USD
Location:
(Remote)
Employment type:
Freelance Contract
Work Arrangement:
Remote
Short Summary:
Join Lodgify as a German-speaking Customer Support Specialist and empower vacation rental owners globally by helping them master our software and resolve technical challenges.
Responsibilities:
- Deliver exceptional, personalized support to our German-speaking hosts via email, chat, and phone.
- Guide customers through software features and help them connect their properties to major OTAs wie Airbnb, Booking.com und VRBO.
- Investigate and troubleshoot technical inquiries, system logs, and setup configurations.
- De-escalate challenging situations empathetically, transforming complex issues into positive customer experiences.
- Collaborate with internal technical and product teams to report product feedback.
- Maintain precise documentation and share insights to elevate our customer support knowledge base.
Requirement:
- Native or professional fluency in written and spoken German (C1/C2 level) und starke Englischkenntnisse.
- Proven experience in a customer-facing support or service role, ideally within a SaaS or tech environment.
- Strong technical aptitude with a knack for logical troubleshooting and problem-solving.
- Excellent communication skills with the ability to translate complex technical concepts into clear, user-friendly advice.
- Familiarity with support tools like Zendesk, ticketing systems, or CRM platforms is a strong plus.
- A resilient, adaptable mindset with an eagerness to learn and grow in a dynamic team setting.
Benefits:
- The freedom to work from home.
- Expense Coverage for Computers & Gadgets.
- Great culture & working environment with an international team of over 60 different nationalities.
- Boost your earning potential with our referral program that offers paid compensation.
- Dive into a career adventure with endless opportunities for growth and development.
- Join us for virtual team activities.
Customer Support Specialist mit Deutsch
Company:
Lodgify
Compensation:
Salary in EUR/USD
Location:
(Remote)
Employment type:
Freelance Contract
Work Arrangement:
Remote
Short Summary:
Join Lodgify as a German-speaking Customer Support Specialist and empower vacation rental owners globally by helping them master our software and resolve technical challenges.
Responsibilities:
- Deliver exceptional, personalized support to our German-speaking hosts via email, chat, and phone.
- Guide customers through software features and help them connect their properties to major OTAs wie Airbnb, Booking.com und VRBO.
- Investigate and troubleshoot technical inquiries, system logs, and setup configurations.
- De-escalate challenging situations empathetically, transforming complex issues into positive customer experiences.
- Collaborate with internal technical and product teams to report product feedback.
- Maintain precise documentation and share insights to elevate our customer support knowledge base.
Requirement:
- Native or professional fluency in written and spoken German (C1/C2 level) und starke Englischkenntnisse.
- Proven experience in a customer-facing support or service role, ideally within a SaaS or tech environment.
- Strong technical aptitude with a knack for logical troubleshooting and problem-solving.
- Excellent communication skills with the ability to translate complex technical concepts into clear, user-friendly advice.
- Familiarity with support tools like Zendesk, ticketing systems, or CRM platforms is a strong plus.
- A resilient, adaptable mindset with an eagerness to learn and grow in a dynamic team setting.
Benefits:
- The freedom to work from home.
- Expense Coverage for Computers & Gadgets.
- Great culture & working environment with an international team of over 60 different nationalities.
- Boost your earning potential with our referral program that offers paid compensation.
- Dive into a career adventure with endless opportunities for growth and development.
- Join us for virtual team activities.
Required Skills
zendesk
Required Languages
🇩🇪 German, 🇬🇧 English
Key competency: General Customer Support