Senior Product Manager

Position:
Senior Product Manager – Consumer Experience & Digital Engagement

Company:
LivePerson

Compensation:
$130,000 - $145,000 USD

Location:
USA, New York

Employment type:
Not specified

Work Arrangement:
Fully Remote (#LI-Remote)

Short Summary:
We are looking for a Senior Product Manager – Consumer Experience to lead the strategy and execution for our Consumer Experience Platform, focusing on customer engagement channels.

Responsibilities:
- Develop and articulate a compelling product vision and strategy for the Consumer Experience.
- Define, evaluate, and prioritize features based on customer feedback and market insights.
- Create and maintain a comprehensive product roadmap.
- Partner closely with cross-functional teams to deliver scalable and intuitive customer experiences.
- Champion user-centered design principles to simplify customer journeys.
- Engage directly with enterprise customers to understand their needs.
- Monitor industry trends to inform product strategy.
- Collaborate with Marketing and Sales to launch new capabilities.
- Define and monitor key product metrics to guide decisions.
- Stay current with advancements in AI-powered customer engagement.

Requirement:
- Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred).
- 5+ years of Product Management experience with a proven track record in enterprise SaaS products.
- Experience building customer-facing digital products.
- Strong analytical skills and experience using data to drive decisions.
- Excellent communication and leadership skills.
- Passion for AI and customer experience.

Benefits:
- Medical, Dental, and Vision Insurance.
- 401(k) Retirement Plan with employer match.
- Employee Stock Purchase Program (ESPP).
- Flexible Paid Time Off (PTO) and Paid Public Holidays.
- Generous Parental Leave Policy.
- Fully remote work model with flexibility.