Internal Account Manager

Position:
Internal Account Manager (Floorplan)

Company:
Lendbuzz

Compensation:
$65,000 - $75,000 a year

Location:
United States, Ipswich, Massachusetts

Employment type:
Full-Time

Work Arrangement:
On-site

Short Summary:
We are seeking an ambitious Internal Account Manager to join our team and drive growth across our automotive floorplan business while serving as a trusted partner to our dealership network.

Responsibilities:
- Audit Reconciliation & Asset Tracking: Review and reconcile third-party floorplan inventory audit reports.
- Collections & Portfolio Management: Monitor daily account standings to ensure dealership payments are submitted on time. Serve as the primary point of contact for dealer partners, ensuring a high level of customer satisfaction with our floorplan services.
- Risk Management & Decision-Making: Assess situational risks across the portfolio and make grounded operational decisions to minimize financial risk.

Requirement:
- Experience: 1–3+ years in account management, customer service, collections, or operations (experience in automotive finance, floorplanning, or dealership operations is a major plus).
- Comfortable navigating CRM platforms and portfolio management tools.
- Communication Skills: Professional, clear, and assertive phone and written communication; comfortable conducting firm collection calls while maintaining positive client relationships.
- Multitasking Ability: Exceptional organization and time-management skills with the ability to manage multiple priorities simultaneously in a dynamic setting.
- Problem-Solving & Risk Assessment: Strong critical thinking skills with a proven track record of making sound, risk-conscious decisions.
- Language Skills: Multilingual candidates are a plus, particularly fluency in Portuguese and/or Spanish.

Benefits:
- Not specified.