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Senior Director Account Management
Icertis | Sales/Customer Success/Key Account Management | Software
Hybrid
Full Time
Germany, Frankfurt
Source not independently verified
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As the Senior Director of Account Management, you will play a crucial role in driving our sales strategy and maintaining strong relationships with our valued clients. Your primary focus will be on managing and growing our existing accounts, ensuring customer satisfaction, and identifying new business opportunities.
This is an individual contributor role with no people management responsibilities, offering the flexibility to be based anywhere in Germany.
While the role is location-flexible, you’ll have the opportunity to connect regularly with colleagues at our Frankfurt office, where our Germany-based teams come together to collaborate, share ideas, and build strong relationships.
#LI-MV1
Responsibilities
- Manage and grow a portfolio of existing accounts, ensuring client satisfaction and retention.
- Cross-sell and upsell Icertis solutions to expand our footprint within client organizations.
- Build and nurture relationships with key stakeholders and CxO-level executives.
- Handle customer escalations and provide timely, effective solutions.
- Collaborate with the sales team to develop and execute account plans.
- Stay updated on industry trends and client needs to identify new business opportunities.
- Conduct regular performance reviews and provide feedback to the account management team.
- Ensure compliance with company policies and procedures.
- Represent Icertis at industry events and conferences.
Qualifications
- Experience selling SaaS solutions with embedded agentic AI, articulating the value of autonomous AI agents that optimize workflows, enhance decision-making, and drive business efficiency.
- Experience in managing complex accounts and building strong client relationships.
- Excellent communication and presentation skills, with the ability to articulate complex ideas.
- Strong leadership and team management skills.
- Proficiency in using CRM systems and sales enablement tools.
- Ability to work independently and manage multiple projects simultaneously.
- Fluency in German and English is required.
- Willingness to travel as needed.
- A results-driven and customer-centric mindset.
About Company
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.
Company
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
Required Skills
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Required Languages
🇩🇪 German, 🇬🇧 English
Key competency: Sales/Customer Success/Key Account Management